Brookdale Kerrville

My mother was in Independent Living at the Brookdale facility on Plaza Dr. and then we moved her to the Brookdale Memory Care facility. She loved the Independent Living facility, and she is OK with the Memory Care facility. It was the right call to relocate her, and she has adjusted. The staff are kind to her; she says the food isn't as good. I'm very pleased with their precautions during the COVID pandemic and feel very thankful knowing they are careful and she is safe. Sergio is very responsive and attentive. I'm pleased.

My mother has been at Brookdale for 3 1/2 years, she feels safe and enjoys interactions with the staff. She likes the activities and conversing with the other residents. It is very clean and well maintained. Sergio, Chesney, Albert, Oscar and Bobbi have been accessible and pleasant to work with. I appreciate all the precautions they have taken during this pandemic and the updates on changes they have communicated to me. We are pleased with the care here.

Although my mother is not memory-challenged, the interactions with staff (vs other residents) at Brookdale keep her stimulated and engaged. It was a good call to choose this location for its smaller, less institutionalized atmosphere while still guided by corporate structure and processes. Any and all activities entertain and cheer her, though we wish there were more on the weekends. While the precautions for COVID are frustrating to her, they are necessary, and the caring, cheerful nature of the staff and their understanding those frustrations are helpful. She absolutely adores Albert, Sergio and Oscar as well as the majority of the staff. Thank you for caring about her!

I wouldn’t even give them a star at all this place I would never ever take my mother father grandfather grandmother or any other family members live there the rent is ridiculous the food is horrible the money that these poor residents pay they should be eating high quality food the care in the mornings are awesome the evening crew are worst mean and ugly the night they don’t change the residents the Director she a nurse all she does she in her office on her phone don’t ask residents how they are in the mornings they can even tell you that they need to stop raising the rents and better food better people to work there that why a lot of good employees and good residents are leaving and I don’t blame them all the Director is worried about is that the place looks good which it don’t. Worry about ur residents