Benton House of Decatur

Job is very unprofessional….they fired me because I told the nurse that she doesn’t do her job and she let the employees do what ever they like so they got mad and let me go …the facility is disgusting ….they don’t clean the residents bathrooms nor rooms .. they leave the residents soiled for over 8 hours and when you bring it to the nurses attention she did. Nunthing about it but brush it off …the residents that are bed bound decline very facts because they don’t feed them how they need to be fed and they get massive bed sores …. I spoke up multiple times about this to the nurse Jacklyn and she did nunthing …they don’t like for you to speak up about them not doing they job and the moment you do they let you go .. they hire anybody and it’s ridiculous .. if you care about your loved one like you say you do do not move them in this facility I promise you will regret it because they will not get the proper care they need …they have went you speak up and stand up for what’s right….they also allow employees to lock up the residents items with out family knowledge or permission

My mother moved to Benton House Decatur about a year ago after the death of my father. Mom had just recently moved from another facility in the metro area. Prior to that time, she was a resident in another facility in Georgia. After these changes in residences, we were concerned about mom adjusting to her new normal. Then we found Benton House of Decatur. The administrative team at Benton House worked very diligently with my family to ensure that mom made a smooth transition to her new home. The key to mom's success at the Benton House are the following: a lovely aesthetically appealing and clean facility, multiple recreational activities for the residents, and the availability of Hollie and her staff. The staff's display of positive interactions with mom and the other residents at the Benton House is greatly appreciated.

My mother (96 years old) was living alone after my father died. It became evident, after a couple of bad falls, that it was no longer safe for her to live alone. My brother and I took her to tour a facility near his house in Newton County and Benton House which is very close to my home. As soon as we walked into the lobby of Benton House, I knew we had found her new home. She really loved it as well. Since she moved into her apartment almost a year ago, we all have come to view the staff and other residents as family. Moving my mother to Benton House was one of the best decisions our family has made.

I submitted a review three years ago after we moved our father into Benton House of Decatur. At the time, we were very pleased with the transition of moving Dad. The staff members were extremely helpful and pleasant, and I wish I could say the same thing when we moved Dad out of Benton House this past August. In the past almost three years I have learned a lot about assisted living/memory care facilities. The first question I would recommend asking is how long have your administrators and staff been at the facility. I am disappointed to say that Benton House of Decatur lacks this consistency. In the three years that our father was a resident, there were four different Executive Directors, at least five changes in the Resident Services Director position, and the unfortunate elimination of the Memory Care Coordinator position, which I believe is vital to running a successful memory care facility. Along with this lack of consistency, I was disappointed with the revolving door of caregivers in the Orchard area specifically. In fact, I cannot think of one who has been there for the entire duration of our father’s stay (which was less than three years). This creates a specific problem for memory care residents who are known to do better with routine and in stable environments with consistent staff. Each new caregiver was a stranger to the residents and someone who had to learn each individual’s routine, likes, dislikes, etc. As a caregiver of a parent with Alzheimer’s, consistency is always a major concern. Another concern, is the lack of training specific to residents with Alzheimer’s and other memory loss diseases. All in all, I am saddened to say that my experience with Benton House of Decatur started out wonderful and then steadily declined over the past three years. I hope they are able to retain and properly train their staff to better attend to their memory care residents.