Arbor Terrace Naperville

As a family member of a resident, the staff is the most important part of any senior living community. The amenities mean nothing if the people aren’t patient, compassionate and kind. Arbor Terrace Naperville is a great home to my parents and after a particularly difficult week, Kristina at the concierge desk helped me manage the services needed and was so kind and supportive each and every time I came through the door or called on the phone!! I am so thankful she was helping me navigate unknown territory. She is one of many many excellent employees we have worked with!! Thank you Kristina and all the Arbor staff!

The staff at Arbor Terrace is exceptional - warm, kind, genuinely caring people. My mom has been a resident here for many years and I've always felt she is safe and well-looked after. I love that so many services are available in-house (doctor, nursing, podiatrist, salon, physical therapy, medication management to name a few.) She has used all of these services and they are all first rate. The facility is beautiful and well-maintained, but by far their biggest asset is their devoted and caring staff. I am so glad to have found such a wonderful place for my mom!

From the first day that my wife and I toured Arbor Terrace Naperville on behalf of my brother, I knew this was the place for him. Each and every employee greeted us with a smile and hello, immediately making us feel welcome. The facility is pristine from top to bottom. My brother can be tough to deal with, but thanks to the nurses, administrators and support staff, he has acclimated well. The positivity and wonderful atmosphere at Arbor Terrace Naperville makes our visits with my brother most enjoyable.

To describe Arbor Terrace as exceptional is an understatement. When my family started the journey in search of a safe, wonderful, loving community for our mother to reside once her Alzheimers progressed to where we were no longer able to care for her safety in her home we spent countless hours and days researching, touring and interviewing many memory care communities in the area. We discovered Arbor Terrace and quickly recognized that Arbor Terrace is in a class all of its own. From the beginning speaking with Kim C, she was so kind and compassionate. I knew she could really feel how difficult it was for our family to make the painful decision to move our mother from her home. Christine D came to meet my mother and evaluated her needs alongside me and recognized quickly how the Evergreen community would allow my mother to thrive. As a nurse myself it was so relieving to make a personal connection with Christine during the transition process. She gave me and my family so much support and guidance. Once we moved into Evergreen and met with Cary M who is head of Evergreen we instantly knew we were made the right decision. The Evergreen staff go above and beyond to ensure our mother is happy, safe and healthy. They immediately address and respond to any concern with genuine compassion. The activities and experiences for the residence at Arbor Terrace are mind blowing! Jose, Maria and Tristann have such a beautiful gift and they share it everyday with such sincerity and genuine joy. It has been 6 months since we moved into Evergreen at Arbor Terrace, her nurses and aides have truly become family. The receptionists always greet us with a warm welcome and with extraordinary patience. The nurses and aides treat our mother as she is one of their own family members. They embrace and recognize the soul and spirit of our mother that still shines, even though much more subtle than years before, she is still there and they see it and share it with us everyday. The facility is always clean and freshly decorated with the changing season. The maintenance staff is quick to handle any repair or assist with adding personal touches to my mothers living space. My mother is thriving in all the ways we hoped and prayed for. She is always happy and is able to engage in a variety of daily activities organized by Maria (who is an angel). Evergreen has given her purpose and a quality of life that she deserves. I can't finish without addressing the food!! Chef's Kiss, superb! Arbor Terrace is far beyond the ordinary I can assure, it's definitely worth every penny! Look no further!