StoryPoint Naperville

We are honored to work alongside StoryPointe Naperville and proudly consider them one of our preferred senior living communities to refer families to. From the moment we connected with their team, it was clear that resident care, compassion, and professionalism are at the center of everything they do. A special thank you to Katie, whose communication, professionalism, and genuine passion for enhancing the lives of future residents truly stood out. Clearly she takes the time to understand each family’s needs and creates an experience that feels welcoming, supportive, and personal from start to finish. We were also incredibly impressed with the maintenance team and the pride they take in keeping the community beautiful, clean, and running seamlessly. The entire community is absolutely stunning, and what stood out most was how happy, engaged, and comfortable the residents seemed throughout our visit. As a company dedicated to helping seniors transition into their next chapter, Top Tier Transitions deeply values partnerships with communities that genuinely care about their residents and families. We are grateful for the opportunity to work together and look forward to continuing our partnership for years to come!

My parents have been in independent living for 8 months. We have been really happy with the services provided. The facility is clean and well maintained and the staff members seem to have a genuine concern for the residents. The food is tasty plentiful. The Veteran’s Room is a nice touch. There are plenty of activities to keep the residents active and during the warmer months the outdoor porch is a beautiful area for socializing and relaxing.

This is a 3-3.5 star review based on administration. But had to go to 4 because of the nursing and caregiving aspect. And how could I give 5 stars as nothing could really live up to that...but know our family is HAPPY with our choice. Our family moved our matriarch into StoryPoint Naperville in November 2025. Since I'm not reviewing a mere inanimate object purchased, but a home for my elderly mother in law, I'm gonna be a little tougher in my assessment. Overall....this is a community of many lovely individuals, both employees and residents. They were very accommodating with our move in schedule, they were very accommodating with our learning curves of their system. BUT, there were TOO many learning curves. I saw another review that mentioned this....and it is abundantly correct. I highly recommend that they institute a new resident program for family members and the resident combined. Working with the administration quickly reminded us that this is a business first and foremost. This comment applies to the director tbh. Front desk is wonderful. Admin, maintenance, housekeeping, nursing, sales, life enrichment...all great. As we have adjusted after five months...we are learning the ropes. My family member is in Assisted Living. She has nurses and caregivers at her disposal. The staff nurses are truly wonderful. I personally feel welcomed and heard when I speak with the nursing staff, and they are very familiar with their residents. There are three deserving special mention: Christy, Danielle and Solena. The director of nursing is wonderful, has an open door policy and is available when needed. The food is honestly quite good....but EVERYONE there complains about it. So take that with a grain of salt (it is a low sodium diet, lol). The life enrichment team is deluxe, warm, friendly and fun. The place is CLEAN. If you are there later in evening....everyone is hunkered down in their apartments and the rugs are getting cleaned and things wiped down. Financially it is comparable to surrounding facilities. Because of the proximity to our family it was an easy decision. Additionally many people from our neighborhood had family living there through the years so we had a bit of 'insider' knowledge and felt good about our choice.

StoryPoint is a wonderful facility where the staff and agencies on site really work together for the good of the residents!!! My sister has been living there for several months now, and they seem to do all they can to accommodate her needs. Special shout outs go to Katie who toured and assisted us in the beginning, Sandy who helped us with all our therapy needs, Novella & Jessie at CorsoCare for the home help provided, and Clover at the front desk!!!! I am sure I am remiss in not mentioning many other wonderful people, especial the everyday staff members. I love the environment and the energy of StoryPoint!