Westmont Town Court

I am so grateful for everyone at Westmont helping my dad adapt to his new living situation after my mom died. He is able to enjoy a great 1 bedroom with a balcony. The entire staff is friendly and attentive and have helped both me and my dad through a difficult time. He's making new friends and enjoys the restaurant-style dining room, which has amazing food! They go out of their way to create fun and interesting activities and meet the special needs each person has, as well as being incredibly supportive for me and my family. Thank you so much!

My mother-in-law has been a resident of Westmont for over 5 years. We were initially attracted by the warm “family” feeling, the number and variety of activities available, the wide selection of food in the dining room, and the apartment itself (which is beautiful and doesn’t require the resident to relocate when assisted living support is required). Recently “Mom” has transitioned from being fully independent to requiring assisted living services. The Med Tech Director, Maria Aranda, is highly responsive and we are pleased with the quality of the care Mom receives, particularly from Laura and Monica. It’s important to note that the attitude of these women is as good as their service. When they don’t know something, they are eager to learn, apply and serve. They are cheerful givers. With 5 years of perspective, here is our summary of Westmont Escondido: Activities: Kelli Grissom is “above and beyond” all expectations of an activity director. She knows each resident (and most of their families!) and treats each one as if they were her family. There are a plethora of activities every week. Outstanding! Administration: There have been various leadership changes throughout our 5 years here, but there are already promising advancements with Austin Irwin joining Westmont Escondido. We are also thrilled to have Tasha Keller return as the Business Director! We are confident in their abilities to support our needs. Tiffany is superb as front desk support and it’s great to have Juana on board for the late/weekend hours. The integration of new workers is a large task and each director appears dedicated to making that happen quickly and effectively. Med Tech and Care Team support: We didn’t personally know the previous Med Tech Directors (no previous need), but we have had wonderful support from Maria Aranda. There has not been one word of negativity or “can’t do”. Although we have had challenges over the past few months with new medical needs and new medical techs, the learning curve is reasonable (although we’d like perfect, that’s not reality). Again, Maria AND her team have great attitudes and are willing to learn and apply the necessary skills. We are looking forward to having the full care team with the same level of performance as Laura and Monica . Dining Room: Although there has been significant turnover in the dining room in particular, this is not uncommon in the industry, and is often seasonal. The food used to be great, is now very good (in my estimation), but definitely could use more staff to serve the residents/guests. We anticipate continued improvements in staffing and service under Austin Irwin, the executive director. Facilities: From day 1 we have had excellent support from facilities. From installations/modifications to carpet cleaning to Cox cable support. Thank you! We understand that Facility’s leadership is about to change but are hopeful that the new director will continue the good work! Housekeeping : Maria cleans Mom’s apartment weekly and does a great job. Our “extra” requests are received with eagerness to help when possible. Memory Care : Not Applicable to us, but have heard many positive comments. We hope this review is helpful to you in deciding whether or not to choose Westmont Escondido. This can be a challenging stage of life and it truly helps to be in a place that values each and every resident.

My mother moved into Westmont of Escondido 2/17/2021, during the Covid pandemic. We have been through a tremendous amount of changes in management during this time, but Kelli Grissom is the person that continuously instilled confidence in us that things would improve and eventually they did! Kelli is the epitome of knowledge and loyalty to her employer, her team, her residents and their families, and she shows her dedication without hesitation. With the staffing changes in caregivers, directors and support personnel, it has been tough to be optimistic, but since the addition of Austin Irwin as the Executive Director, things are definitely changing for the better. It is crystal clear that Austin's #1 priority is the residents happiness and well being, and he is working tirelessly to implement that priority across all the Westmont departments. With my mother being in Memory care for just over 3 years now, I can also say that Austin's appointment of Socorro Garcia as the Memory Care Director has resulted in a noticeable improvement in housekeeping, caregiver accountability and focus on the residents being the #1 priority of all team members in Memory Care. Additionally I want to acknowledge Raquel as the new Memory Care Activities coordinator, bringing compassion, creativity, participation and a genuine love for her residents and their families. She is a true God send! Shout out to bringing back Tasha Keller as the Business Operations Director! She has the enthusiasm, and the knowledge to keep a very chaotic job under control. There are numerous other caregivers and support staff that deserve recognition for their compassion to the residents and the dedication to doing their jobs well! I can honestly say that I recommend Westmont of Escondido for the care of our loved ones!

Since Austin became the Executive Director Westmont has improved 10 fold. He has and still is putting personnel in key positions to improve even more. Socorro, who is in charge of memory care has made tremendous improvements in her department. The new chef has been a real bonus to the staff. With all the recent changes, Westmont has become a great community for the residents.