Veranda Club

The Verdana Club celebrates outdoor living as well as indoors with many amenities and a staff that strives to please at every corner you turn. We looked at many communities but the team at Verdana is truly kind and caring and very dedicated to their residents. They are also great problem solvers and will go above and beyond to come up with solutions to ensure the resident is having the best possible experience. We are extremely fortunate that our dad has found a new life and second family that showers him with attention and checks in on him regularly. Lou, the Director of Sales, has been a tremendous source of comfort and knowledge as we transitioned dad from his home to Veranda Club. He answered all our questions with patience and kindness and is always accessible. Brooke in sales is absolutely lovely and will help with any logistical issues and any questions during move in and beyond. She exudes warmth and kindness. We couldn’t navigate this new landscape without Ian the Nursing Director and his amazing staff who have helped make sure our dad is receiving the best care possible. Jami, the Director of Activities, and her staff have gone above and beyond to ensure my dad participates in the activities he enjoys which include Shabbat Services on Friday, Happy Hour and even a trip to the Casino. You can ask them any questions, and they will come up with a solution. Even the chef will make a special meal if you request it. My dad is enjoying the home cooked meals. The front desk is wonderful and they always help answer my questions with patience and warmth. Maria and the housekeeping staff are always available for any special requests. My dad has told me several times about how caring the nurses and aides are and they check in on him regularly. He also feels he is getting a different level of care here with weekly check-ins from the medical staff. He will be starting PT soon too. We are grateful that dad picked the Veranda Club as we embark on a new journey that will include a stroll around the famous lake and perhaps a seat on the front porch too….

My mother in law fell and that was the end of her living alone. After the hospital and then rehab we chose the Veranda Club for Assisted Living. We all so happy we did. My MIL tells us she is happy and feels safe. The interaction with other people has improved her demeanor, memory and quality of life. Staff are lovely and already know her. They check in on her throughout the day and even at night. I know we all sleep better at night knowing she is there.

My mother lived at VC for a little less than two years before passing. She was in independent living before transitioning to ALF for her second year there. Overall, the facility and some of the staff are very nice. However, the management of the facility is incompetent, understaffed, non-caring and tremendously lacking in communication. When anything would go wrong, we would never receive a phone call or any notifications. When they changed my mother’s level of care, we were not included in any discussion or any notification of their decision. Just a higher monthly withdrawal from my mother’s bank account. When my mother passed, not one phone call or email expressing sympathy or offering to help us dealing with her loss and how to deal with the contents of her apartment. After visiting the facility two days later, the director told us it was on his list to give us a call. It was very insincere. I’m not sure if the problems lie with the local management or with the corporation, but that’s not my issue to solve for them. I would not recommend VC if you’re looking for a caring sympathetic management team. Many of the staff members are very king and caring, but for my family, that could not make up for the corporate greed and lack of care at the top.

If you are an independent person, this community is perfect. If you need assistance, I would recommend you go elsewhere. We were there for 6 months before having to make a change. The care received was less than acceptable after bringing in additional private duty help. Granted we needed more care than what was originally provided. The assisted Living staff does not like outside private help. On the other hand they don't have enough employees to give residents the proper amount of care. As well, we had several items stolen right out of the room while the resident was either sleeping, out with family or while dining. When we were moving out and given a final date of occupancy, the facility charged us an additional $500. They claimed we ran over our days. We did not, we were out by the date quoted by the director but still want additional dollars. They charge you for "to go" meals even though you're paying top dollar while living there (food included). As I stated, independent care is great, assisted living beware.