The Woodlands of Hamilton

My family feels that a very special thank you with an acknowledgement should be made for Cody Richmond. Cody was instrumental in helping our family get our Uncle RB on Medicaid. He kept us informed of where we were in the process as well as the next steps to follow with a positive outcome. There is nothing more frustrating or difficult than dealing with the government when you are trying to get Medicaid. We have worked on issues like this in the past with other family members at different locations and the frustration never ends. Our Uncle was a veteran and he even instructed us on the sites to go to with special funding for our veterans. Our only mistake was not putting our Uncle at the Woodlands the first time. It’s a clean, caring and loving facility. The entire staff embraces their positions and the clients to ensure they are well cared for. We are notified immediately in the event that something has happened or just to tell us he’s doing great! There is a lot of comfort in that. Thank you Cody for your patience and support, we absolutely could not have done this without you.

I was not impressed with the staff or care my grandparents received at this facility. There were so many wrongs to even begin to list. I would not believe anything that they tell you that happens here, from the tour to the sell of placing your loved one here, to the actual care given by staff, to the cleaning provided by this facility. The nutrition there is not suitable for consumption. Their belongings were lost constantly and never were returned. There was never enough staff on the floor or even around when needed. Call buttons went unanswered for 1.5 hours or more. We believe their lives were shortened because of the care given here. Unfortunately we lost them both after 4 short months after they moved in. This website would also not allow the photos to be added to my review. What a disappointment for our elderly community to have this be a choice for their final years. I will unhappily allow the 1 star because I have to so I can write my review. If this changes just one persons mind you will be doing your loved one a great service by not putting them here.

My grandma has now been at this facility for 2.5 years. She has thrived here and despite behavioral issues from her medical conditions, all staff, nurses, and administrators have been so patient. Above all, Cody, the business director, has been instrumental in helping me apply for Medicaid, advocating on my behalf, and connecting me to resources that helped me through the process. He’s truly one of the most caring folks I’ve ever met and despite this being a business, he cares about the residents and family members and has saved my sanity more than once. I truly could not have made it through that process without his support and encouragement.

Always greeted with a smile along with a friendly goodbye when I leave. I am so glad my Mother is part of this community. Every aid, nurse, kitchen staff, and other members of the team are so pleasant and accommodating to my mothers needs as well as mine.