The Waterford at Fairfield

The real strength of this community are the people that work the front desk. Although they have a variety of responsibilities, they truly care about the residents more than anything else. More than once I had called the facility because I couldn't get an answer from my mom in her room, and hung up without leaving a message. Minutes later my phone would ring, and either Jacob (great guy!) or Terry (extraordinary!) would be calling to say that they have a missed call from my number. I had even called to ask Terry if she could locate my mom for me, and she would physically get up and go find her in the great room or dining room. Ada that works the desk on the weekend always greets you with a pleasant smile. I cannot say enough good things about this staff. They really are the face of the place! I recently moved my mom out and to a complex 6 minutes from my home. Overall her experience was better than most, as she was elected to represent the current and prospective residents as the Resident Ambassador for the facility. She will be missed there, but I know she will miss Terry the most. Thanks to everyone at The Waterford at Fairfield for making my mom feel at home.

Beautiful community and very friendly and helpful staff. The team here was very helpful and answered all my questions with ease. They made me feel "right at home." I spoke to several of the residents who only had wonderful things to say about living here. If you are looking for Independent Living, this should be your first choice!

The food is NOT good, management doesn't respond to service, no one knows anything. Especially people sitting at front desk. Have tried to find out about carpet cleaning and no has answered for months. Just a simple question. Need better food and service.

I loved the tour. The facility is beautiful, and the staff and residents were friendly. Julie and Jennifer were wonderful hosts. They gave me lots of information to share with my mom who is preparing to move to Cincinnati. The location is great.