The Willows at Hamburg

We have been here for 8 days while undergoing rehab for my 78 yr old mom and already feel like part of this centers family! Mom broke both hips and both bones in her wrist during a traumatic fall and has needed assistance with everything! The staff here has been EXTREMELY attentive to her for everything from toileting, moving from place to place, medication needs, clothing, and a whole list of others! They treat her like their mom! They also take time to answer any questions I might have and are very attentive to any of my concerns for her overall health! Her physical therapy is above expectations and really go above and beyond to make sure she is understanding and confident in what she is being asked to do. Feeling safe at this point is very important to her considering the trauma she experienced. The staff here at The Willows is doing an A+ job at making that a reality every day! I couldn’t have asked for a better Place for my mom at this time.

The Willows staff, nurses, assistants, therapists, and many others (there) have been amazing. They have been so good to my Mom and take wonderful care of her. I appreciate their concerns for their patients. There a plenty events available for everyone to attend and have a good time collectively. I highly recommend The Willows at Hamburg. Amazing people who care!

Please know how exceptional The Willows at Hamburg is. Three years ago, after evaluating all local health-care facilities, I chose The Willows at Hamburg for my sister with serious health issues. What a wise choice. I've been deeply touched over and over by the kindness I've seen to each resident. The entire staff love, value, and treat each patient with care and dignity. The Director, the Administrator, the Head of Nursing, the Asst. Head of Nursing, the Physician and P.A., the Social Worker, the Business Manager and those who assist her, the Nurses, the Occupational and Physical Therapists, the Care Staff, the Chefs, the Maintenance staff, the Laundry Staff, the Cleaning staff, and the Hair Salon staff--each one of these extraordinary people excel in their fields and in their care of their residents. My sister has been in the Willows at Hamburg Legacy Memory Care building for two years now, under the Directorship of Sally Fitch, who is an extraordinarily amazing director. She cares deeply about each resident and about her valued staff members. She always does what is right, as do all the workers there that I cherish. How did my sister and I get so lucky to have found her this exceptional home for her final years?

My mother-in-law was a resident of the skilled nursing wing at The Willows - Hamburg for about a year in total. She spent a few months there, then was able to come home only to return at a later date. We were very pleased with the level of care and compassion she received while there. Everything was not 100% all the time, but in comparison to some of the facilities we visited before entering her at The Willows, and some of the horror stories we heard about other facilities and the care provided, we cannot imagine there was a better place to meet her needs. Maybe some as good, but none better. We were very pleased with the cleanliness of the facility, the variety of services offered, from hair salon to physical therapy and more, as well as the friendly and efficient staff. Can't say enough about The Willows at Hamburg. If there should ever come a time to consider institutional care for yourself or a loved one, give The Willows at Hamburg very serious consideration.