The Reserve at Oswego

I can't begin to thank Kelly and her staff what a wonderful job they did taking care of our parents for almost 3 years. The facility is always clean and smells good upon entering. There are always many activities going on. They make sure all guests come to meals, especially if they are walking around or in their rooms. They have an enclosed courtyard where my dad liked to take his shirt off and enjoy the sun. After my dad got ill and was under hospice, he was able to remain there. Which was a godsend that we didn't have to move him to another facility. If you are looking for a top notch memory care facility, look no further.

My grandmother recently moved into The reserve at Oswego and I have been extremely impressed so far. I’ve worked in nursing facilities for about ten years so I’ve seen both the good and the bad in relation to care and cleanliness. This facility is fantastic. The staff are all extremely nice and provide great care to the residents. The building is clean and well decorated and there are a number of neat sitting areas to meet with relatives and residents. So far the food has been great too which is a big plus for my grandmother. One person I have to highlight would be Kelly, the marketing director. She was so helpful and knowledgeable during the move in process and really made us feel that my grandmother would be well taken care of. In terms of cost, the level of care you receive compared to cost is great. Having worked in traditional nursing homes before I can tell you that this place is a deal. If you are considering a facility for a loved one this facility should be at the top of the list.

We moved my dad to The Reserve from another memory care facility in Oswego. From the moment we walked through the doors and met with Kelly, the marketing director, I could tell things would be different than what we had just experienced. I went from feeling like I had to check on my dad every single day to being comfortable knowing that he was in great hands. The staff is second to none, they are friendly, caring, and compassionate. It is easy to communicate with the nursing staff and administration and you never feel like you are “bothering” anyone with questions or concerns. They routinely keep you updated on any changes in condition or routine. They offer activities to residents, encourage participation, and host several family inclusive events during the year. These family events are a wonderful way to spend time with your loved one in a fun, relaxed setting. The facility itself is clean, welcoming, and warm. It is awful to have to find a memory care facility for a family member, but if you do, The Reserve is an excellent choice

My mother was at the Reserve and I could not have been more happy. They took such good care of her. The staff was amazing and everyone worked so well together like a team. The place and all of the residents were always clean and it always smelled clean inside. Again 2 thumbs up and I would highly recommend it to anyone that is looking for a memory care facility??