The Remington Club

I recently attended the 30th Anniversary event at the Remington Club Healthcare Center as a vendor (photographer). The event was well organized and prepared, with lots of people attending. Everyone from residents, to visitors, to the staff were all smiling and having a good time. And how could you not have a good time, there was lots of food, music, entertainment, games, and even recognition awards from the facility director to the residents. Staff was kept busy answering questions, meeting and greeting folks and just making themselves available to anyone who had a question or needed anything. Even the wait staff were always checking on me to see if there was anything I needed...and they were very busy moving about as quickly as humanly possible ensuring everyone was taken care of. My hat is off to all involved in putting this extravaganza together. I also had the opportunity to visit with the administrative staff and received brief tour of the facility by the lovely and friendly Admissions Coordinator, Pamela Cooper or just "Cooper" as I am told. I also took the time to speak with some of the residents at the event and there was not a single unhappy face or negative comment from them. From what I can gather this is a top notch facility and years down the road, should the need arise, this is where I would be happy to hang my hat and call home as many others have done. It is a warm and friendly facility with an amazing staff who genuinely care about you.

The Remington Club has become an unsafe and inaccessible facility for elderly residents during the renovations. The lack of ventilation has resulted in dust and harmful chemicals floating around in the air, posing a serious health risk to the residents, with management not doing anything about it. In addition, the facility does not have ramps, making it incredibly challenging for the majority of their residents who use canes or wheelchairs to navigate around. This lack of accessibility is unacceptable and shows a lack of concern for the safety and wellbeing of residents. Furthermore, the facility only has one room available in the building for residents to gather and socialize, yet they have to go through the construction to get to that room, which is extremely unsafe. The services and programs have also been significantly diminished as a result of the renovations, which has been going on for months already. When I attempted to address these issues with management, I was met with no response, and during resident meetings, the executive director was dismissive and uncaring towards our concerns. The facility is a health and safety hazard, and the management seems to have no interest in addressing the safety concerns or providing adequate support to their elderly residents. They have unstable pieces of wood that residents in walkers, wheelchairs and canes have to walk over -- it's unstable and it's so inconsiderate for their residents. There is no reparations for what the residents have to go through -- no reduction in rent, no being transferred to cleaner, accessible rooms, no assistance from management. There are even no navigation signs for the residents to figure out and remember how to get back to their rooms or through the buildings. It's cruel and inconsiderate what these residents are having to go through. I am shocked that other reviews have painted this facility in a positive light. The facility was entirely covered in dust and plastic sheets, and the floors were stripped and dirty. Even before renovations, the facility was not kept or run well, and it is clear that they do not care about the safety and health of their residents. I would strongly advise against considering the Remington Club as a place for your loved ones with the current management.

My mother-in-!law has been here for a couple of years. During that time, her health has gone downhill. She is 93 years old and has incontinence. In the beginning, she was okay, cause she was able to speak up for herself. Today we called to let them know that we are getting her at about 11 a.m. to take her out for Mother's day. We helped her in the car, and as we were putting her wheelchair in the back, three of us was hit with the putrid smell of urine. The blue cushion, a disposable chuck, and a towel was all soaked and marinating in urine. The wheelchair seat was encrusted with dried urine, salty particles. The wheelchair itself had joints of rust, where it was wet and never wiped down. The putridness was unbearable. We had to put things inside a black trash bag. Once we got to the restaurant, I took her to the bathroom right away. Her pants was wet with urine and her pad was full. Sad to say that she sat in that the whole meal as she did not have extra clothes. This must be something that is normal to her as she did not complain about her wetness. This makes me emotional as this is not very dignified. The amount of money we pay for this place is not measley. Once we got back, I asked to speak to the caregivers I pleaded with them to clean her more, to clean her wheelchair and accessories at least once a week. One of the caregivers, LIlo(?)? Was so disrespectful to me. She stood there making faces like I shouldn't be taken seriously. She kept blaming everyone else, and not taking her part of my mother-in-law's care seriously. This makes me wonder how she cares for the residents. Is she as disrespectful, leaving people with no dignity, and letting them sit in their urine the whole day to marinate and soak in it, and just have endless excuses when confronted? With the way she treated me, I can see her the same way with the residents if they ask her to be changed. Maybe that's why my mother in law stopped asking and is now resigned to being wet? I want to say to her, Lilo, that cushion, towel, and crusty salty urine on the wheelchair seat is not a product of a night. That has been soaked, dried, and soaked repeatedly for weeks. As you yourself turned away from the stench and putridness of it when I took it out of the black trash bag, you couldn't say anything cause you know the truth if it. Remy, LVN in charge,and the other Filipino caregivers offered their apologies, and I appreciated that, but I wonder if they will take my request seriously. It seems like their heart is in it to help. But maybe they need more caregivers in this place. I'm writing it here in this review,, so I remember what happened today in this very expensive place, as my husband writes their check monthly. I will keep an eye on this, and will change the rating if this issue improves.

The campus is beautiful, and the staff are incredibly attentive and truly care about the well-being of the seniors. The transition from Five Star/Aleris Life is applauded for both residents and employees. The Executive Director was a great choice for the future of the community. He is warm and caring to both staff and residents. If you want to experience a fabulous activity department, attend one of the many activities campus wide. One of the best teams in the industry. Within the AL department, you have tenure staring from the administrator to the care team. All around great place. Would highly recommend as part of your planning for the next chapter of life.