The Preserve at Dunedin

The Preserve at Dunedin is not only beautiful and well-kept, but it truly feels like home from the moment you walk in. The entire team is attentive, present, and genuinely focused on the people who live there. While there are so many wonderful staff members, I want to especially recognize Angie Laboy and Jackie Sahhar for their patience, kindness, and the way they take the time to really listen and follow through on the needs of each resident. Their care makes all the difference.

I am extremely concerned about the quality of care provided at The Preserve Dunedin. Despite the promises made during the intake process and the care package we agreed upon, the facility has consistently failed to uphold basic standards—most alarmingly in the area of medication management and regular wellness checks. There have been multiple instances where medications were missed, medications marked as given when in fact were not with zero oversight. These are not minor oversights—they put residents' health and safety at serious risk. In addition to this, the routine wellness checks that were explicitly part of our care agreement are either rushed, irregular, or completely skipped. When concerns were raised with the staff and administration, responses were vague and accountability was lacking. This is unacceptable for a facility entrusted with the care of vulnerable individuals. Families place their trust in these care providers, often making difficult and emotional decisions to do so. When that trust is broken, it not only jeopardizes the wellbeing of residents but also erodes any confidence that the facility is acting in good faith. I urge the management of The Preserve Dunedin to take immediate corrective action and for families considering this facility to proceed with caution and ask detailed, specific questions about their medication protocols and how they ensure adherence to individual care plans. Hopefully this review will help families to avoid the heartaches, frustrations and fear of placing their loved one here. After two years we had to move our loved one out, emergently for safety and well-being. DO NOT RECOMMEND!

A special thank you to Tenisha Diaz for her exceptional guidance and leadership with helping me with my questions and giving me all of the steps I need to get the information that was requested. She has such a positive and exuberant personality, and I look forward to staying in touch with her and she is so amazing! A true professional! Additionally, it’s always so wonderful to visit The Preserve at Dunedin, it’s a beautiful community and everyone is so friendly.✨✨✨✨✨

My mom was a resident in the Memory Care unit at The Preserve of Dunedin for nearly a year. In the beginning, the care and attention she received were wonderful — the staff was compassionate, consistent, and truly cared for the residents. Sadly, when new management (AgeWell Solvere Living) took over, everything declined rapidly. We repeatedly brought serious concerns to the attention of leadership, but nothing improved. Medications were often missed or given late, incontinent residents were left unchanged for long periods, and overall hygiene and cleanliness fell to unacceptable levels. It became clear that resident wellbeing was no longer their priority. Out of fear for my mom’s safety and wellbeing, we ultimately made the painful decision to move her out. I do want to recognize and thank the few remaining original staff members who continue to show up every day with genuine compassion and dedication — they were the bright spot in an otherwise distressing experience. I truly hope The Preserve and AgeWell leadership take accountability and make meaningful changes to ensure that every resident receives the quality care and respect they deserve.