The Lodge at Mallard’s Landing

My wife and I have lived at the Lodge for 4 1/2 years so far and have really enjoyed our experience here. The staff have always been very friendly and helpful. In particular I would like to praise the dining staff. All of the dining staff; cooks and servers included; are very respectful, helpful, and accommodating. It's nice to be warmly greeted and treated like you really matter. Even though I don't habitually order exactly what's on offer, the staff tries really hard to satisfy my requests. Although I could mention several specific people, the name that I want to single out is Tony. He is a gem in your kitchen! I have eaten breakfast in many different restaurants and I can't think of a single one to compare with the quality of what he sends to my table. I always look forward to breakfast when I know that Tony is cooking! Even if you don’t prefer what's on offer for the daily special, Tony will serve up your favorite. Whether you want your eggs scrambled, sunny-side, poached, or in an omelet, Tony's going to get it spot on. And one of my favorite things about Tony is that he will periodically come out and ask for input; and he sincerely wants to know if I am satisfied with my breakfast or if he can improve it somehow. That is excellent customer service in my book! Thank you for employing such wonderful staff!

I’ve been a resident at The Lodge at Mallard’s Landing for over 10 months and I’ve found every aspect of the services and accommodations excellent including activities, wellness, food services and maintenance. But, in this review, I’d like to especially call out Housekeeping under Sara’s leadership and in particular, Jesse for her amazing housekeeping services to me and my unit, my laundry and more generally, my floor’s common areas including the Lounge, Card Room, public restrooms and hallways. Jesse has serviced my room weekly since April 2024 and I am constantly amazed at her consistent and wonderful attention to detail. Specifically, she is thorough cleaning the bathroom and kitchen, watching out for any signs of deterioration or mold, especially in the toilet, shower, kitchen sink and all counter tops. She makes the best bed I’ve ever seen with hospital corners all tucked in so that it stays in place for well over a week. Again, her attention to detail comes through when dusting and mopping and vacuuming, often noting if there are any safety hazards to my diminished mobility needs. And finally, when she brings back the clean laundry, she remembers where everything goes and I am only one of many rooms she attends. Jesse take the time and interest to see how I am doing and encouraging me to always be safe. And she does all of this within the specific allocation of time so that she can continue to maintain her other assigned rooms and the common areas on my floor. And, I am not the only resident that holds her in high regard. When management changed how housekeepers are assigned, everyone that had Jesse made sure management knew that they wanted to keep her. I was one of the lucky ones. Stephen H

My parents moved into the Lodge two and a half years ago from out of state. From the moment they arrived, the Lodge’s beautiful facilities, excellent amenities, and warm, friendly community made their transition seamless. Once they settled in, it truly felt like home. The management and staff are exceptional - professional, incredibly caring, and deeply involved in the residents’ daily lives. This personal touch creates an environment where everyone feels valued and supported. Our family faced a challenging year, including my father’s passing while my mother was at a rehabilitation facility recovering from a broken hip. During this time, we experienced necessary transitions, including moves to memory care, hospital stays, and ultimately hospice care in their apartment. The support and compassion from the Lodge’s management and staff were beyond compare. They not only cared for my father but also supported our entire family during his final days, allowing us to stay with him and feel at home. When my mother returned, the staff welcomed her with open arms and provided the same unwavering care, helping her navigate life without her husband. Their encouragement to keep her engaged in the community was both heartwarming and deeply appreciated. Over the years, I’ve come to know many of the wonderful people who work at the Lodge. Every visit is met with a warm hello, a smile, and a genuine willingness to assist in any way. While occasional issues arise, they are never due to a lack of care and are always addressed promptly and effectively. It’s impossible to capture everything in a short review, but I can confidently say that choosing the Lodge as a home for our parents was one of the best decisions we made.

My father has been living at The Lodge at Mallards Landing for about a year and a half. This is the second community he has lived in and I have absolutely nothing but wonderful things to say. Honestly, every single person I have had the chance to interact with has been extremely positive, helpful, caring, and has gone above and beyond for my father. I especially want to thank Drew (who works on the nursing side) for his support this past month and a half when my dad had a medical setback. Drew and all of the caregiving team was so supportive and always available to talk through and help my dad (as well as myself) navigate this process. Not only do I think the caregiving is exceptional in my experience. There is also a real sense of home and community at the Lodge at Mallards Landing. It has made me feel so confident and at peace that my dad is in a really great place and genuinely cared for.