The Legacy at Long Meadow

Its a shame I cant put a zero star rating. My husband brought his mom in for a tour of the facility and he was absolutely flabbergasted. While there taking a tour he said there was a very strong and distinctive smell of urine in the 400 hallway and you could smell it as soon as you got out of the elevator. He said the memory care unit looks just like a nursing home with the residents in wheelchairs just sitting there sleeping or watching tv with no interaction and the care givers totally unattentive. He said the med tech was rude and dismissive. He asked to have a meeting with the ED to inquire more about his moms potential care he was informed she was out of country on vacation. Do not put your love ones here

Rebecca/Yoli and the entire staff were fabulous 👌. I have never had such a loving, warm and total excellence that my family experienced taking care of our dad. I highly recommend Legacy for any senior living.

Mom has been very content with her stay at Legacy @ Long Meadows. Executive Director Rebeca is the most helpful, personable and effective leader I have seen in action. She always greets you with a smile and how can I help you and help you she does! The entire staff are very hands on and there to help with any needs. I feel so secure in knowing my mother is in such a great care facility. Mom feels like Cynthia is a special friend that brings her news of the day. From the moment I meet with Courtney to take a tour, I knew we were going to be happy with mom’s new apartment . Darvy and Heather are always ready to help medical issues move steady. I would recommend The Legacy at Long Meadows to anyone wanting a safe, clean, friendly and social community for their love ones. The facilities are very nice but the staff make it a home.

My mom has been at Legacy for about 16 months and through the diligent work of their on-site physical therapist, Judith, we are able to move her to Independent Living. Although I'm reading all of these 5 star reviews here, this has not been the experience for our family. Every single issue that we've ever raised has been turned back to us that we have unrealistic expectations or they are somehow our fault as the family or my mom's as a resident. Whether it's a key fob that doesn't work, a door that doesn't close properly or the staff's lack of knowledge when my mom fell. I've been told many times that "my mom has the right to fall" which seems strange to even hear. I get it, seniors fall. But we are paying these $200 a day prices so that someone is there and when she does fall, help her up. My sister who lives locally has had to go many times to get her off the floor in the middle of the night because for whatever reason, the staff is not there for her. And as I mentioned before, when these are brought to the attention of the Executive Director, we are informed the many reasons that we should not expect that someone would be there to help her. My family goes to play BINGO with the residents several times a month so we are there quite often. We are not the type of family who is demanding. I'm only writing this to counter all of these 5 star reviews which I believe are unrealistic. It is a big decision when a family member needs this type of care. I feel like our experience is relevant to share here. Judith and Dani are both great...that's the reason for 3 stars.