The Heritage Tomball

The staff overall are very friendly and accommodating. They’re willing to go beyond the normal expectations to help the clients. The atmosphere was somewhat depressing. No music during lunch, halls, front area. Rails in the hallway need oil and cleaning on the inside of the railing. It’s unhealthy. It’s an improvement to see linen back on the dining room tables. Thank you. I still feel they need to be kept on for supper. The menus need to be cleaned and updated. These are minor issues that can be addressed immediately. The positive side is the impact the employee have on your clients. They appear to know everyone name and address them in a sweet way. Friendly manners are always demonstrated with all your clients. Medicine is distributed at the appropriate times and are noted on record. They check on their hygiene and sanitation as much as they can. Outside facilities were better than last time I was here. All the front was taken care and clean to make it look attractive. It was needed. Front was clean and your computerized sign-in was a pleasant upgrade. Good safety issue. You could never tell who was a visitor or a client in the building. Should there be a fire 🔥 in the building at least now you now have a head count. Great to meet standards. One financial issue: if a client is unable to go to the cafeteria you all charge $7.00 a tray. That’s unacceptable. First, this person has allowed your cafeteria staff to not do the following: 1. Take an order by hand 2. Ask the client again what she wants 3. What she wants to drink and bring it 4. Bring utensil for her 5. Clear the table 6. Bring dessert 7. Ask if she wants dessert 8. What kind does she want 9. Does she want ice cream 10. Wash her dishes I truly hope you get my point. You are over changing them when actually we’re safe you time and money by eating in my room. This has to change. I will report this unduly overwhelming charge to headquarters. It’s unacceptable. I hope this help you

Excellent place for your loved one. Mom has lived at 2 other local facilities and The Heritage Tomball is the best by far. They keep her clean and make sure she has everything she needs and that’s peace of mind for families. 5 stars!

y'all have to be careful of the dr valdez. they will claim ur love one isn't compentant just keep people there for money. my mother wasn't compentant in 2 days later she was sent to hospital because they couldn't get blood pressure up because they sadated her to much. the doc told her at Methodist she had choice go home or go back to heritage she was terrified going back m because Mr Williams got mad about this he withheld mom meds.he said the doc had sign off we called valdez he said once mom was discharged from that place it was up to William to give her the meds. Mr Williams wouldn't allow mom to come get her own stuff he was mad. I had to reach out to a lawyer to get mom meds. so again it's all about money not care

The people are caring here. The food is excellent. We had a BBQ dinner that could have come from the best restaurant. The fried fish is just as good. Desserts are incredible too.There are many activities here. The grounds are very nice.