The Concordia Of The South Hills

My grandmother is in the facility following a hip replacement. I have been absolutely stunned by the condition of the rooms, the staff’s lack of bedside manner, and the response time to the emergent button. My grandmother had an accident in her bed after hitting the call button and no one responded for 15 minutes. With the exception of a small handful, the staff’s attitude / behavior suggests that they are inconvenienced by helping patients. With the shortness of staff and scheduling inconsistencies, the people who do work are overtired and miserable. This leaves a lot of room for error. Unfriendly, unsanitary, and a heck of a lot of $$$. Would give 0 stars if possible.

I spent 7 weeks as a patient at Concordia of South Hills due to a badly broken ankle. It is an excellent facility. Amazing nurses and aides on every shift. I wish I could name them all here. Very caring and friendly. They always came very quickly when I buzzed for them and asked if I needed anything else. Witty banter and learning about their families and personal interests made me feel at home. Terrific therapy with PT provided by JD and OT provided by Jessica. Their care was invaluable. They made sure my safety was a priority for everyone since I couldn't walk and that I was ready to safely go home. The therapy room boasts a half round wall of windows. It was always a busy place, providing me with not only strength training but also a much needed change of scenery. My inability to put any weight on my left ankle created many obsticals for everyone on staff. They handled it with grace. Mary Beth, our social worker, provided great advice and did everything possible to help my husband and me navigate the Medicare system. Angel is a woman who could make things happen when UPMC messed up my surgery appointment. The activities people, Keith and Jill, were very friendly and offered a great schedule of events to help pass the time. There were therapy dogs who visited the patients every week or two! In all, I felt like the entire staff was my second family. They not only cared for my physical needs, but my emotional needs as well. Concordia was very clean. I had multiple food choices every meal. In addition, there were nice rooms to share a pizza my visitors provided. I just can't say enough except I wish I'd shared my thoughts sooner.

I have to say that overall the facility was clean and most of the staff were competent. However, the physical therapist I had was verbally abusive. She insisted that I was lieing about my experiences when I was at home. Nothing I said seemed to penitetrate her web of lies and all knowing attitude. I can only guess that her motive was cya, even though I blamed no one especially her.

I was a patient at Concordia south hills for the past week. I would like to express how hard working the nurses and the therapists are. They give their full attention to the patients they are dealing with. I found that these people are very compassionate and very dedicated to their jobs. I was fortunate enough to be able to attend some things through the activities office with three activities employees that made that experience great. I was able to meet and talk and laugh with other patients about our experiences. To me, the three most important people were the people in the admissions and social service department. I had the pleasure of meeting each one of them and worked with Mary Beth regularly. If I had any questions about anything, Mary Beth was able to answer it right then and there. She was very knowledgeable about all aspects of Concordia and my care. The other two were very helpful during my stay there as well. I recommend Concordia to any person in need of a rehabilitation stay or looking for a new home.