Hemsley House of Upper St. Clair

Our experience with Hemsley House was wonderful. The staff was absolutely amazing! They treated my mom with such respect, patience, kindness, and compassion, which meant so much to our family. The facility was clean and well cared for, and it was clear the staff truly cared about the people they were helping. Knowing my mom was treated with dignity and gentleness brought us great comfort. We are grateful for the care she received and would highly recommend Hemsley House to other families.

I never share reviews, but I had no choice with this one. My husband’s mother has been there for about three months. At first, it was good. The care staff were really nice and really wanted to get to know her, asking what her favorite food was, her favorite color, how many kids and grandkids she had, and just overall being very welcoming. The more I came in the more I started seeing fewer and fewer people in the building. One care staff member for one floor? I honestly felt so bad watching her go from one room to another and then back to the other room. I heard her say, “Hold on, I’ll be back. Someone on the other side is ringing,” and then she ran to the other side of the building. We took a trip upstairs because we heard there was a balcony, and the balcony was just dirty. I was not expecting upstairs to look like that compared to downstairs. The whole upstairs is locked and needs a password, but they just seem so isolated. The two girls up there looked exhausted . I came back a couple of days ago and overheard a caretaker say, “I can’t wait to leave. They put everything on us, and they just stay in the office.” I don’t know if that was about management or not, but from the looks of it, they seem understaffed, and management seems to be okay with that. I wish I knew the names of the people, but one more thing I heard by the nurses office was that everybody needs different care. She could be in one room for 10 minutes and another room for 45 minutes at a time. Which would make sense but, I don’t know if they need more workers or if the bosses need to step in and get their hands dirty. And I don’t know if the med techs are supposed to help with care or not but I see one med tech on her phone watching Netflix it looked like with an ear bud in . What if someone fell and she didn’t hear them calling for help because the care taker is on the other side of the building. I just scared for the safety of my MIL if something were to happen.

Our family member immensely enjoyed her life at Hemsley House. We are so glad she had the opportunity to be a community member there! The best aspect of this place is the staff. They truly, truly care and were devoted to making her happy any way they could. Positive and loving attitudes all around! The rooms are spacious and nicely appointed, the food is fresh and had many options for various nutritional needs. Highly recommend!

We were looking for a personal care hone for my 95 year-old mother-in-law after she had a heart attack and stroke days apart earlier this year. We met with Alex Koter and he was very welcoming. He asked my MIL about her interests, hobbies, food preferences, etc. He showed us a few apartments, gave us a tour of the building and grounds and ordered lunch for my MIL. Everyone we met was very welcoming and friendly. They all chatted or interacted her. Once we discussed the cost, we realized it was beyond our budget so we sadly had to let Alex know. He was so kind. He offered to continue to invite us to activities and functions at Hemsley House and he even said he would reach out to contacts in the industry to help us find a place within our budget. A few days later, Alex called to let me know he had an apartment with lower rent and suggested we bring my MIL for an assessment. After everything was said and done, the apartment was now within our budget and my MIL will be moving in soon. I can't say enough positive things about Alex, he went above and beyond to help get my MIL there. Overall, we visited Hemsley House a few times, and each time everyone remembered my MIL's name. On one visit, she was talking about her favorite food and someone who was passing by offered to have some made for her. She is looking forward to meeting the other residents and some group activities. My husband and I are looking forward to watching her recovery progress with all of the new opportunities offered at Hemsley House.