The Capstone at Royal Palm

Having recently moved to the Palm Beach area, we decided to look into moving my husband’s mother from a facility in North Carolina to be near us. We found The Capstone at Royal Palm, toured the facility and available rooms, and immediately set the wheels in motion. Capstone is beautiful from the moment you drive up. Clean, open spaces, and full of truly friendly, helpful, engaged employees. The Director, Ms Lewis pays personal attention to each of the residents and her staff. It is readily apparent that her warmth, knowledge, and hands on style of management has a wonderful effect on the entire facility. My mother in law is so happy to be moved into her own apartment at Capstone, complete with kitchen and walk in closet. She is discovering new things each day, like the outside garden area where residents can put their green thumbs to work. She also truly enjoys the food each day. We love having her so close now, but mostly are thrilled at how she has taken to living at Capstone.

Can't say enough good about Capstone !! Denae and her Team is fantastic! Not only are they totally professional but, maybe even more important, they are so very nice and helpful. And that's the staff from management to wait staff to the aides to housekeeping and everyone. It's as though, in the hiring process, staff is screened for niceness and helpfulness along with their skills. The food is great too; lots of it including snacks, teas in the afternoon, all the pasta you want, everything very tasty. They really "get it" at the Capstone, how to care for the residents and keep a smile on their faces. The community is so beautiful and beautifully kept; so clean every single day. As a resident I feel I made one the very best decision in my life bring my family to the Capstone Royal Palm Beach, because they are Family!!

Updated & edited review. It is imperative to recognise "Capstone" is composed of separate units providing different types of service: Kitchen, Memory Care (MC), Assisted Living, Medical, Staff Scheduling, Maintenance, etc., all under Executive Director control. Each unit has its strengths and weaknesses. My comments are strictly focused on Brenda Johnson, MC Director, and the S.H.I.N.E. approach to dementia. Other facilities park your loved one next to a TV and three times a day slide some microwaved "stuff" on paper plates in front of them. Not here, hot, full course chef prepared meals are served on real plates using bright colors for contrast. Warm moist hand towels are first up, both to clean hands and stimulate senses. Dementia patients respond well to taste, flavor, and presentation. Dignity, respect, life enrichment activities such as music therapy, singing, art, crafts, walking, etc, all designed for purposeful engagement, and to encourage social bonds. These ladies seem to each have a "crew" of two or three closely matched friends to hang with. Brenda Johnson ensures no one feels alone, abandoned, or left out. Brenda is a strong and diligent advocate for resident dignity / respect. Brenda ensures there is always something to do, no wasting away slumped in a chair, unless of course you are addicted to "I Love Lucy" reruns, some are. Brenda coaches and trains staff how to best address the unique needs of our vulnerable loved ones. Because of Brenda Johnson's presence, this is still one of the best decisions I've made and I am hopeful leadership will replicate the successes Brenda Johnson has brought to Memory Care in other areas. My wife has been in memory care for over a year due to a stroke. Gone is most the stress, worry and anxiety. I see her every day and it’s quality time. I know Doreen is being cared for, that Brenda Johnson is on site and a strong patient advocate for all our fragile loved ones. Zoom in one the attached photo, it is the resume of Memory Care Director Brenda Johnson illustrated by fun and happy time photos. Brenda ensures each and every resident entrusted to Memory Care gets the most out of life. Thank you, Brenda Johnson, for caring so much for our loved ones.

My mother in-law is a memory care resident at the Capstone. My wife and I are very pleased with the care she receives. We are frequent drop in visitors and feel the memory care staff all are caring with the residents and seem to truly enjoy what they do. Brenda and her staff are truly a caring team and we are grateful to have found them.