The Avaline at River Oaks

EDIT DECEMBER 16 2025: UPDATE- I wanted to update the earlier review to include some new data. Our brother passed away on Nov. 18, 2025 at Avaline. Again our thanks to The Tameka and the Nursing staff and Attendants, and to Susan and the Administrative staff, all were very helpful, caring and engaging during this difficult time. My brother was in hospice care, so the death was not unexpected, and he passed in peace and now is in the presence of the LORD!!. So while my brother's stay at Avaline was relatively short, he was happy and well cared for until his passing, and for that, we, his family and friends, are very grateful. We wish everyone at Avaline a Blessed and Merry Christmas and a Joyful Happy New Year!! Original Review: We recently moved our brother into The Avaline at River Oaks, Memphis TN(Aug. 19, 2025). The move was prompted by unforeseen circumstances, requiring us to move my brother with very little notice. The Staff at Avaline were amazing in assisting us with the move, and obtaining all of the paperwork, Dr's PPOC, etc... So Thank you To April, Sandra and and all the staff for assisting us in making the move!! Now on to the facility, the Avaline at River Oaks is in a VERY nice neighborhood in Memphis near I-240 and Poplar Ave. Very convenient, very appealing. The place is Beautiful and newly remodeled, with an elegant feel as you enter, fully staffed with nursing station on each floor, beautiful dining hall and adjacent courtyard and full of amenities for the residents!! The day of my brother's move, the nursing and attendant staff met with him to discuss his day to day needs and set a schedule with him to suit his requests!! Bright, secure, pleasant, friendly, Capable, these are the words that come to mind when I think of the Avaline Assisted Living/Memory Care Facility and it's staff.

Do not believe their marketing spiel—they are misleading and deceptive. The promises made to families are filled with empty assurances, and the follow-through is deeply disappointing, particularly for residents in memory care. This place is despicable – especially the memory care unit. It is in poor condition with filthy and chipping paint. Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to Lunchables in both quality and quantity, frequently served in Styrofoam containers with plastic utensils. While some memory care staff are attentive, nighttime staffing is severely inadequate and at least one staff member sleeps during their shift. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep without family authorization. This medication carries a black box warning for memory care patients. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death. This is not a safe or appropriate place for an aging loved one to live. (Don't even bother with "Thank you for taking the time to share your thoughts. We’re sorry to hear you were disappointed, as we strive to provide a supportive environment, attentive service, and satisfying meals for our residents. Your feedback is important and has been shared with our team as we continue working to improve." 1 star is too kind for this place.)

A friend and me visited this facility a few weeks ago and was super impressed with it. The staff was very friendly and helpful . The facility is beautiful and noticeable clean and organized. Very impressed, simply love the home. Ross Petty is top notch at adding character and years of experience to this facility .

First - not sure where those majority of reviewers visited, couldn't have been Avaline between September 2024 and June 2026. Below is a more accurate picture! Had to give 1 star or wouldn't post!! Truth is they deserve none! CAREGIVERS: While there are a number of excellent caregivers, unfortunately they are in the minority by far. Constane no show in regular care-givers, constand agency personnel who do not know residents and what to do. Agency personnel constantly on their phones. COMMUNICATION: lack of communication between CORPORATE, management, and residents families. Constant changes in MANAGEMENT. Within 15 months, 4 directors, 4-5 wellness directors, and MANY LPNs. CLEANLINESS: lack of adequate housekeeping staff. One person to clean approximately 30+ assistant living residents rooms, 24 memory care residents rooms, general common areas, 2 outside patio areas. Individual rooms NOT CLEANED weekly Black tar-like materials on floors, windows dirty, screened in porchs FILTHY, no shaded area for memory care residents to sit outside. All common area furniture, rails, and floors should be cleaned daily and disinfected!! DINING FACILITIES: Memory careunit has inadequate dining areas wwith walkers and wheelchairs. Families have been asked NOT to eat with residets unless they go to main dining room. Snacks not regularly offered to residents, waater containers empty most of the time with no cups available when there is water. ACTIVITIES: At first activities were appropriate for dementia residents. Once qualified director left, residents just watch TV or watch entrance door to memory care. Where is the cognitive stimulation that was promised? Police called twice, once due to caretaker fighting in residence and multiple thefts by agency caregivers - some before loved ones even passed away.