The Amberleigh

Unfortunately, this facility has a major problem with foodservice and understaffing. Food consistently comes out under required temperatures. Serve Safe requires food to reach a minimum temperature of 140 degrees. The NY State health department should really investigate food preparation and handling at this facility. Plus, when a resident has a food complaint, the first response from an employee should be an apology and a resolution to the issue. No excuses. This facility has had numerous heads of foodservice that can’t meet minimum requirements. This is unacceptable. Residents are also aware of the fact that this facility uses the lowest cost, vendor branded ingredients for meals as shown in the food quality. Finally, this facility is understaffed and it shows. Residents call lights not answered. Residents face long wait times for basic assistance. Facility General Manager is virtually never around when issues need to be addressed. The corporation recently visited the facility but nothing has improved. Residents hold meetings but none of the administrators attend.

I recently visited with my parents several hours a day over 4 consecutive days. Our family chose this facility based on the previous ratings, healthcare services provided and a personal tour. Unfortunatley, during the time my parents have lived there, the quality of the facility and services is not what was promised or expected. As noted, there is a significant ongoing issue with not only the quality of the food, but also the quantity of food provided. There have been multiple lead chefs over the past two years. Currently, there are no glasses or silverware pre-placed on the dining tables, residents have to wait several minutes to receive them. Secondly, the facility is dirty and is not being kept up. Over the four days I visited, the dirt, garbage and paper that was on the floor day 1 was still on the floor day 4 days later. One of the doorways going to the back parking lot has a rotted out doorframe. The resident hallways smell terrible, and the hallway carpets are disgusting and stained. While we were told my parent’s apartment would receive weekly cleanings, this is inconsistent and many times consists of only a light dusting. My parents have to request that their bathroom/toilettes are scrubbed while the cleaning person is there, otherwise it doesn’t happen. We expected yearly apartment carpet cleanings, this hasn’t happened. My family members reached out to the facility administrator, Sarah, on several occasions. She is not responsive, routinely taking 3-5 business days to get back to us, even when the questions are pertaining to important health care concerns. There are some really good employees at Amberleigh, but based on what we are seeing, there seems to be a leadership miss. We fully realize finding passionate, hard-working employees may be difficult, but there are still local graduated care communities that are solving these problems while still maintaining the care that was promised to the residents and maintaining a clean, safe living environment. It’s time for Amberleigh’s corporate office, Sonida Senior Living, which is a publicly traded company, to invest their money in the facilities they own and staffing them appropriately, instead of focusing on buying more communities to build their portfolio’s market value.

Since the last review I was promised a follow up conversation to no avail...still waiting.. the facility looks dirty, staff unfriendly and the food service continues to be an issue

My father just moved into the location on Maple Road in the Greater Buffalo Area, and I find the staff I've run into to be pleasant and courteous, the ground reasonably clean, and the residents friendly. Personally, I think the apartments are a little small, but satisfactory for the aged population (as in, much easier to maintain). My only negative observation is that he's been there over a week and housekeeping has not come by to clean, which I was told is a weekly service.