The Amberleigh

I recently visited with my parents several hours a day over 4 consecutive days. Our family chose this facility based on the previous ratings, healthcare services provided and a personal tour. Unfortunatley, during the time my parents have lived there, the quality of the facility and services is not what was promised or expected. As noted, there is a significant ongoing issue with not only the quality of the food, but also the quantity of food provided. There have been multiple lead chefs over the past two years. Currently, there are no glasses or silverware pre-placed on the dining tables, residents have to wait several minutes to receive them. Secondly, the facility is dirty and is not being kept up. Over the four days I visited, the dirt, garbage and paper that was on the floor day 1 was still on the floor day 4 days later. One of the doorways going to the back parking lot has a rotted out doorframe. The resident hallways smell terrible, and the hallway carpets are disgusting and stained. While we were told my parent’s apartment would receive weekly cleanings, this is inconsistent and many times consists of only a light dusting. My parents have to request that their bathroom/toilettes are scrubbed while the cleaning person is there, otherwise it doesn’t happen. We expected yearly apartment carpet cleanings, this hasn’t happened. My family members reached out to the facility administrator, Sarah, on several occasions. She is not responsive, routinely taking 3-5 business days to get back to us, even when the questions are pertaining to important health care concerns. There are some really good employees at Amberleigh, but based on what we are seeing, there seems to be a leadership miss. We fully realize finding passionate, hard-working employees may be difficult, but there are still local graduated care communities that are solving these problems while still maintaining the care that was promised to the residents and maintaining a clean, safe living environment. It’s time for Amberleigh’s corporate office, Sonida Senior Living, which is a publicly traded company, to invest their money in the facilities they own and staffing them appropriately, instead of focusing on buying more communities to build their portfolio’s market value.

My father just moved into the location on Maple Road in the Greater Buffalo Area, and I find the staff I've run into to be pleasant and courteous, the ground reasonably clean, and the residents friendly. Personally, I think the apartments are a little small, but satisfactory for the aged population (as in, much easier to maintain). My only negative observation is that he's been there over a week and housekeeping has not come by to clean, which I was told is a weekly service.

Our family is extremely pleased with our decision to place my Mom in the care of Amberleigh. With Mom coming from Florida after the recent hurricane, we were grateful to have Joy Crawford guiding and supporting us through the difficult time. Joy was accessible, patient, and took the time to answer any and all of our questions. She helped us through the entire process and helped to ensure Mom's transition was as easy and comfortable as possible. Joy's professionalism and sincerity, along with the competent and caring nursing staff of Magnolia Trails, we are truly grateful for Amberleigh and will continue to share our wonderful experience with others.

I am insanely disappointed in the overall care and maintenance of the building. The carpets are so dirty with stains everywhere carpet fraying in entryway and in door transitions which is a huge safety risk. One of the main rooms to spend time in has all the chairs pushed up against the wall. The elevators have a distinct odor to them as well . I have been a regular here for a long time as my grandmother is a resident and I can honestly say It has seriously gone down hill with the change of ownership. So incredibly disappointed.