The Addison of Gwinnett Park

What can I say??? The staff (Kelly. Candice and Nicholas) were impeccable with their care and concern for my Dad from the contract signing to my Dads passing. If I could give them 10 stars I would. If you can afford the private pay please invest in your loved one and place them there.

Good -All of the admin, med techs, nurses and entire staff are great. There are too many to name so I need to commend all of them. -The facility is beautiful and clean. -All who visited my father stated that they had never been to an assisted living facility as nice as this one. -My father’s room was spacious and clean. There was plenty of room to personalize and make it his own. -Cost was very affordable. Everything was included and we hardly had to pay for any extras, just things we wanted to have for our preferences. -Meals they prepared looked appetizing and my father seemed to like most of them. Not so Good - -Definitely think that they need more staff to attend to the residents. -It would be helpful if they did the initial evaluation and developed a plan of action when initially taking residency. We had no orientation at all. We did not know what to expect. -Residents spend too much time just sitting in their wheelchairs in the hallway most of the time with no attendants around. -One resident screamed most of the day as the staff basically ignored her. -Another resident screamed and hollered back and forth down the hallway all of the time. I witnessed her hit others and hit me once. I also witnessed this same resident putting her hands in other residents’ food and eating it. -Some residents needed assistance eating but there was not enough staff to assist most of the time. My father needed assistance and there were times where we came there and he was alone trying to eat himself and was unsuccessful. If this happened on the times that we happened to go I am sure there were other times where he just would not eat because he needed help that was not around. -My father was a fall risk and had fallen several times. Most in his room but in the hallway as well. -My father went there with glasses and after a couple of weeks they were no where to be found. We even brought another pair and they disappeared as well. Staff said they looked for them but no success, so my father who wore glasses his whole life probably could not see as he wore bifocals. There was no recourse for losing two $300 pair of prescription glasses. -Cameras need to be installed in the rooms. Was told they would be, but they would only work after the person has fallen, so I am not sure how that is working out. -If residents are fall risk why aren’t there rails or other precautions so they will not get out of bed and fall? Or why aren’t they monitored more closely? -I stayed the night before my father passed. This was my first time with the overnight shift. I went out in the hallway and saw a staff member actually sleeping, which probably happens all of the time, hence for the residents getting out of bed and falling. -The night my father passed the staff came in the room to introduce themselves. A couple hours later my father passed at about 1040. I went in the hallway to let them know he was not breathing. One staff member(female) was there and I told her. She went down the hall and I did not see her or any other staff member. I waited and waited and finally I called Hospice myself as no one was to be found. The staff (a male and the female) finally came to the room almost 20 minutes later and I explained that I already called Hospice myself. Gave me a bad opinion of the night shift. -The accounting and billing section was absolutely horrible and could never come up with the final numbers of the amount that I was owed back because the month was prepaid. They finally just stop communicating with me with no resolution. A business should be able to provide a breakdown of charges and not just ignore the customer. The monthly rent was $5,695 and I was refunded only $367.44 for 5 prepaid days, with no explanation. Overall- -The staff was so kind after my father’s passing. Mr. Nicholas Bridges even went to the funeral service to represent the facility. The facility is nice, staff great but definitely need more staff so that they can be more attentive to the residents. My overall rating would be a 7 out of 10.

I recently had the opportunity to visit The Addison of Gwinnett Park, and I was thoroughly impressed with the experience. The staff was exceptionally friendly, creating a warm and welcoming atmosphere that immediately put me at ease. Their attentiveness and professionalism were evident in every interaction. The facility itself was spotless, showcasing a high standard of cleanliness that is both reassuring and comforting. The location is also ideal, offering convenience and a serene environment that contributes to a peaceful living experience. One of the standout aspects was the food—delicious and thoughtfully prepared, reflecting the care put into every detail of residents' daily lives.

What a great facility. The customer service is amazing in the employees truly care about their people. That was very important to us when trying to find a place for my GreatAunt to thrive and be happy! We attended An Easter event and the food was amazing, The people were so loving and we are pleased! 10 out of 10!