TerraBella Little Avenue

In my personal experience, Terra Bella Assisted Living failed my family in ways I will never forget. We entrusted them with the care of my mom, who had severe Alzheimer’s and was at the end of her life, for less than 24 hours — and what we witnessed was deeply distressing. When we arrived, we found her in a condition that no family should ever have to see: overheated, with a 101 fever, unattended, and clearly not checked on or cared for in the way we were assured she would be. Staff apologized repeatedly, which to me signaled they recognized the seriousness of what had happened. Tragically, my mom passed away within 24 hours of being in their care. In my view, they offered no meaningful support, action, or accountability during or after this nightmare of an experience. They initially agreed to refund the money we had put down, but once we followed up, they became completely unresponsive. At this point, they refuse to communicate at all, leaving us without answers and without the refund they promised. And while this is not about money at all, my father now needs that refund to move out of their home and into a smaller place that fits within his budget. Based on what my family went through, I would never recommend this facility to anyone who cares about the wellbeing of a loved one. In my experience, the compassion, attentiveness, and basic responsibility you expect from an assisted living facility simply were not there. There are far more compassionate and responsible places out there, and I will forever wish we had entrusted my mom to one of them so she could have died with the dignity she deserved.

My Mother became a resident at assisted living Terra Bella in 2022 at the age of 102. The staff here are wonderful caring people. They go above and beyond to see that the residents receive outstanding care. The activities offered here range from games, social gatherings, a variety of musical entertainment and off location outings. Something for everyone. Terra Bella Lake Norman definitely is Exceptional Senior Living.

I appreciate the individual/team efforts made with residents and families. Activities such as bingo, craft corner & guest musicians create a pleasant vibe. I'd feel comfortable/safe with having any of my relatives live here.

Since we've moved my dad into Terra Bella, he actually feels and looks better! He was living alone in a four-bedroom house, fairly isolated and not eating well. He initially moved into Independant-Living with the help of Nicole Caruso, Director of Sales who truly helped him transition to his new community. After the first week, he swore he put on five pounds. He was overwhelmed that he was honored at a Veterans Day and Memorial Day celebration put on by Jari Sobecki, Director of Celebrations. After an illness over the Holidays, we moved him into Assisted-Living due to his stage of health. A great feature of Terra Bella is they have Independant, Assisted and Memory-Care Living facilities, so he was still in the same community. Dee Medlin, Area Executive Director, was so genuinely concerned about him, she gave us her personal phone number to stay in contact. My husband and I have met so many residents and staff, it truly feels like home. Terra Bella has not only been great for my dad, but it's given us peace of mind knowing he's being taken care of for his nutrition, medication, activities, dressing and laundry. We feel we made the right decision choosing Terra Bella of Lake Norman!