Sunrise of Cary

My grandma lived on the second floor at Sunrise for three years, until she passed away, and I truly loved our experience there. The people, the level of care, and even the community of residents meant so much to us. Her doctor was wonderful—always attentive and proactive in making sure she had everything she needed. The staff consistently kept me informed, which gave me so much peace of mind. The nurses and caregivers were genuinely kind and compassionate. One moment that will always stay with me is the day I cleared out her apartment—several nurses hugged me and shared sweet memories of my grandma. That meant more than I can express. And I absolutely adore the front desk staff—they were always warm and welcoming. I think some negative reviews come from misunderstandings. Sunrise (on the first and second floors) isn’t a traditional nursing home—it’s independent-style apartment living with added support. As needs increase—like help with dressing, eating, or bathing—care plans naturally adjust. That’s standard for any community like this. We toured many places before choosing Sunrise, and I’m so grateful we did. It was the right place for my grandma, and I will always be thankful for the care and love she received there.

I toured this community recently and met with Rebecca, who greeted me with so much empathy for the situation my family was facing as we tried to make quick arrangements for my dad. She spent over an hour and a half with me and my husband, patiently answering my marathon of questions. The community was lovely, but unfortunately my father passed away before we had the opportunity to move forward. From our visit, it was clear this is a community that truly cares about its residents. Rebecca spoke warmly to residents, held the elevator door for them, helped someone get seated at a table, and even gave us a gift from the chef on our way out. The other staff members we passed were also kind and welcoming to me and my husband. While I’m saddened that my dad didn’t get the chance to move here, I’m incredibly thankful for the genuine care and compassion that was shown to me during such a difficult time.

While considering a few different facilities, I found the sales manager, Caitlin, to be exceptionally gracious, kind, and very professional throughout our entire consideration. Although it seemed that we were settled on Sunrise, we ended up going to a (only) memory care facility. Despite the many weeks of on-going conversations with Caitlin, she was available, understanding, and gracious in her acceptance of our decision. Customer service is so invaluable, especially with today's many challenges. However, Caitlin made it very comfortable for me in our "good-bye" conversation. I don't usually write reviews, but I felt the need to do so in this instance. Thank you, Caitlin!!

I had a pleasant interaction with the front office staff today and look forward to connecting with Carrie regarding a partnership designed to benefit the residents.