StoryPoint Tates Creek

Extremely poorly run organization.  The manager Jason is never to be found.  They have changed entire faculty over the last 3 years because nobody wants to stay.  They have an extremely hard time retaining any of their employees.  If you truly want to see how poorly run this facility is, visit it after 5 pm or on the weekends.  My mom stayed there for 4 years under different management.  As soon as the new management came, I noticed her care getting neglected.  The old recruiter, the old manager, and the old nurse (who were all awesome), left.  Slowly I noticed that her room, kitchen, and fridge were not being cleaned despite us paying $5500 per month for rent. I started getting no phone calls on how she was doing during the weekdays.  On the weekends when I went to visit her, I noticed maggots on her carpet and reported it (photo attached).  I noticed her fridge was not being cleaned (picture attached). I got the overwhelming sense that this place was only concerned about cashing checks and maintaining status quo.  The worst was when i told them we were leaving. I spoke to the manager about leaving in the end of February.  I moved my mom out mid Feb. to another facility and went back a week later to get her belonging and they had already discarded my mom's possessions without my permission so that they could get it ready for new renters. When I approached them about this, they did not even apologize and had the audacity of charge me for the full month of rent despite clearing out her room and apartment mid February. I just couldn't believe how desperate they were to get more business.  We are currently filing complaints with the long-term care ombudsman and the office of inspector general division of healthcare. I caution you to stay away from this place, visit it during nights and weekends, and ask the senior people how long they have worked at that facility.

I highly recommend Memory Care at Highgrove @ Tates Creek. My mom has been a resident in Memory Care since December 2019, so almost 3 yrs. From the moment I made the decision to place my mom in Highgrove's Memory Care, I haven't looked back. Trust me, I looked at several other Memory Care facilities in the Lexington area. It wasn't a decision I took lightly. In all honesty, the main reason that I decided Highgrove was the right place for my mom was the Memory Care director, Lisa Stamper & her staff! Lisa is a great communicator and loves her residents like they her own. She is always quick to let me know of any issues that my mom might be experiencing as well as sharing the positive of mom's daily living! I appreciate both. As far as her staff, they too are dedicated to the residents and providing love and care for each of them. I believe they all work together as a team under Lisa's leadership! As we all know, there's no perfect place but I'm so happy we are @ Highgrove at Tates Creek/Memory Care. It was the BEST decision for us! Thank you so much Lisa Stamper & Staff!!!

I am writing to highly recommend the facilities and people at Highgrove. I researched facilities in my current location in Louisiana and in Lexington where I will be relocating. Highgrove has exceeded all benchmarks starting with my introductory phone inquiries. I have had access to multiple staff members and I have always had my calls, texts, and emails answered promptly and accurately. I was promised things that were "too good to be true", and I can state unequivocally that all of the promises were kept. The initial tour was very well organized to allow the staff to get acquainted with me and my wife who has advanced Alzheimer's. My wife is happier, more social and active with a better appetite than at home. She is calm, comfortable, and well-groomed. The entire staff is continuously interacting with the residents in a caring and professional manner. If you or a loved one need independent, assisted, or memory care you should come to Highgrove and experience the personal connection that permeates the entire organization.

I have visited and volunteered at Highgrove throughout this year. Each visit has consistently proven how much the staff care about the residents. Staff and residents truly have a family bond. The caring environment is immediately obvious through all the laughter, smiles, dancing, and great conversations!!! And to support the home and family atmosphere, the decor is over top with cozy seating around a gorgeous fireplace; a movie room; garden, southern rockers on a beautiful porch; and a lovely dining room! I want to reserve my room now!!!!