StoryPoint Rockford

Quite honestly our experience with Storypoint Rockford was atrocious and my biggest regret is putting my father there in the first place. The mental damage that was done is criminal and the staff thinks they can get away with this stuff because the people are older and so they use “confusion” to their advantage. The amount of turnover is ridiculous and absolutely not ok when in a situation where trust needs to be earned. As soon as you and the resident develop a decent working relationship with a staff member they leave and a new (highly uneducated) person arrives and clearly does not care one iota for the people they are supposed to be caring for. In my experience in life - how the staff behave is in direct line with how they are being treated by the company they work for. Storypoint is either not vetting these people well enough, not giving them proper training or not paying them a decent wage or most likely, all of the above. Storypoint takes advantage of people who are dealing with the pain of watching their older loved ones age in a way that requires more hands on care than most people are able to do on their own so they find a place like Storypoint, pay the exorbitant fees and are hoodwinked into believing they are receiving good care. Thankfully we have removed my father from this abusive environment and he has been doing so much better physically and mentally since leaving that horrific place. NO ONE should have to live out their final years or days in a prison like that. One thing for certain is all of us will at some point in life, face the horrible decision of having to either put someone we love in a home or perhaps end up in one ourselves - I would venture if you asked someone who works for Storypoint if they want their loved one or would they themselves want to end up at Storypoint Rockford? I have zero doubt that if they answered honestly it would be a very loud NO! Whoever is in charge of doing better there - do better! Education, training, kindness and empathy are lacking to a shocking degree.

The rooms are great! The facility is well maintained with a warm atmosphere. You can tell the staff genuinely cares for the residents. They have lots of daily activities to attend and social opportunities. I would highly recommend StoryPoint!

You can feel the excitement when you come in the doors of StoryPoint. Staff and residents are like one big inviting family.... everyone is welcomed by everyone in the community... the community is alive! It's amazing to see all the fun things going on at StoryPoint .... I'm proud to be associated with a place that feels so different than any other senior community I've been to.

My mother-in-law was married over 60 years and then alone. She was deteriorating alone. Her sis-in-law was at StoryPoint in Rockford so she wanted to give it a try. It was the BEST decision ever! She is LOVING life AND LIVING her BEST life! She loves the community & staff. They do SO many cool.activities (hot air ballon rides, car show, 50's sock hops - outfits provided, carriage rides, bus trips, beach days, bingo, drumming, movies, etc. These are just a few things. She is SO busy that it's difficult to get on her calendar to spend time with her. She is NOT lonely or bored. We appreciate the entire staff from manager to the maintenance staff for LOVING and CARING for our family.