Silverado St. Charles Memory Care Community

We found Silverado when we were quite desperate. Mom had been bouncing between rehab and her assisted living, chasing imaginary thieves, robbers and even horses around the hallways all night long. We were sometimes spending 5 to 6 hours a day trying to calm her down. Then Mom was hospitalized and her assisted living informed us that she could not come back. We could not have been more lucky to have landed at Silverado. In fact, at first you might have helped us kids than you helped Mom because we went from phone calls all day and night to you simply saying “we can handle it.” And you did! Everyone there at Silverado taught us so much – everyone from the aides and the nurses to the activities people to the kitchen and housekeeping staff. You taught us how to better interact with and help our mom so we could be her children again. We probably had more laughs during her year at Silverado than we had during the prior three years. We would even like to thank the other residents for providing even more laughs. The whole community made us feel like we were not alone in the dementia journey, and we learned ways to find the small lights of joy along the way. We thank you for your skills, your talents, your compassion and the way you treat everyone with such respect and dignity, especially when they are a little “spicy” or – let’s face it, a lot spicy like our mom. We are more grateful than we can say for the support that you provided to our family.

Silverado Memory Care practices daily social activities, stress reduction exercises, physical exercises, cognitive exercises, and support groups for the residents. Families are encouraged to participate in the activities and meals with their loved one. There is a caregiver support group that meets regularly for family members as well as many social opportunities for families to join residents in fun. Residents circulate in the building and particularly enjoy the openly accessible snack kitchen contributing a truly home atmosphere to all. My husband has thrived in this environment to the point that his neurologist, this past week, remarked on the great improvement in his gait, cognitive ability to be in present moments to carry on conversations, and correct answers to successfully pass a quiz. Thank you, Silverado

My husband, 72, has been at Silverado for over a year and a half. It is naturally extremely difficult for me and my family. The staff, from caregivers to nurses to maintenance to administrators to the kitchen workers and the front desk are so kind and well trained in how to interact with residents. They provide a safe and loving environment. My family did a lot of research to find the best setting possible for our loved one. We are grateful for all that Silverado provides.

Silverado is definitely a great memory care community, however, some of the staff are absolutely terrible. I do not completely trust Silverado due to this issue. There are two Caregivers in particular that really stood out - Tina and Kyara. These two caregivers are incredibly rude and obnoxious. Especially Tina, I don’t understand how she is still employed here. She is one of, if not, the worst Caregiver I have come across. It just seems as if both of these Caregivers are constantly yelling and degrading the residents, even in front of visitors and family members. I do not appreciate the way these two caregivers have treated my mom. Looking at their badges, I believe these two Caregivers are “Leads” as well? I’m not too sure what is the entire meaning behind their job title, but if they are considered “leaders” for all the Caregivers, then I definitely do not trust Silverado. If these kind of Caregivers are “leads”, then what more should we expect from the other Caregivers? I do not want my mom receiving care from a team who seem to follow under repulsive Caregivers like Tina and Kyara. Next off, it seems as though Tina is always on her phone as well. She doesn’t seem to care about the residents. I don’t understand why she would work as a Caregiver if she will not take part in engaging with our family. My assumption may be incorrect , but alongside providing care, I thought the Caregivers are supposed to interact with our family members? I find it very disrespectful that some of the Caregivers are on their phones while working instead of spending time with the residents. It does not seem like they are paying attention to our family. It isn’t necessarily an issue while I visit during the afternoon, but more during the morning. Don’t get me wrong, there are quite a few “good” Caregivers at Silverado, but I refuse to allow my mother to receive care from people who don’t seem be interested in doing their job. Overall, Silverado seems to be a relatively okay community. I just don’t trust some of the Caregivers here due to previous interactions. Silverado, you can do better.