Silverado North Shore Memory Care Community

During our first visit to Silverado, we knew it was going to be the best place for my mom. Although she was not feeling ready to move, the day she moved in she felt it was like home. And she has adapted well to the new environment. In my opinion, her room is too large and a single would've been perfectly fine. Her home is the entire building, not her room. Her dog has adapted well although he could use a little more exercise and play time. I am a huge fan of Nicole and Ryan. They are always accessible. I appreciate their concern about our family dynamics. The staff knows my mom well. They always answer the phone and are friendly and solve problems or pass on information if needed. I have a lot of respect for the staff at Silverado because they must deal with a lot of emotional exhaustion. Day in and day out, rinse and repeat. As an RN, I have seen many assisted living type facilities. And I really feel like this is the nicest one I've ever been in. It is clean. It is like being in a Hilton hotel lobby when you walk in.

There were many reasons why we chose Silverado as the Best memory care community for our family member: All of the care providers including environmental and administrative staff always addressed the residents with dignity and respect and truly worked together as a team. They develop special personal bonds with the residents, which is integral in helping all feel welcomed in a safe, loving, and caring community "Family Home". Full monthly activity calendars are adjusted to meet the differing level of memory care needs. The resident's individual preferences, talents, hobbies and interests are creatively blended into activities from music, arts, sports, exercise, games, cooking, news, pet activities and reminiscing times with movies, photos, etc. (to name a few). There are several areas on each level for residents and family to visit together, from comfortable alcove areas filled with art work, aviaries, aquariums, sports area, etc., along with community activity and dining areas. Silverado's pet friendly community provides additional interaction, comfort and happiness to all. There are opportunities for safe outdoor experiences, both in the courtyards along with travel trips to the Zoo, Brewers baseball games, the Domes, and van rides to the country side topped with special treats. The care providers are very good at "Re-Directing" any potential unsafe resident behaviors without scolding or telling the residents "No" or "You Can't". There is no mention of the adult degrading words of "Wet Diapers" but rather the more dignified words of "Briefs" and maybe "Being refreshed" instead. Silverado is a clean and welcoming "Home". Meals are healthy, well planned and refreshments/snacks are available and offered 24/7. Family and friends are always invited to dine with residents as people are naturally known to be social with each other over shared meals. The in house laundry is extremely well coordinated. As a family, we are very happy to have had good communication from the care providers through phone calls, emails and the Blue Stone Bridge. Silverado offers complete life and end of life care options at the same location. We'd like to extend a Heartfelt Gratitude to All of the care and support staff at Silverado North Shore Memory Care Community, with special thanks to: Zack in engagement/activities, Nicole the social worker (and in times of management transition, so much more), Carl the nurse, and each and every hands on care provider. They All deserve recognition for their outstanding level of compassion and respect that they provided to our loved one at this journey in her life.

I wish there were more than 5 stars to give to Silverado. I moved my friend into Silverado after he no longer could manage independently at home. He was not happy to leave his home and his independence he had there. Every single interaction with Silverado and there staff made this process easier. I am a case manager in a hospital who does work in the field of hospital discharge planning. I often work with nursing homes and rehab. I had never previously worked with a place that was so accommodating, so kind. Every single staff person greeting us on move in day with such a friendly and welcoming demeanor. My friend was only 71 and I didn’t know if he would find some of the activities beneath him. He was still pretty high functioning as far as his cognition. We moved in during their cooking activity and we joined the group. He actually seemed to enjoy it. He went from sitting on his couch at home to having a days worth of activity that he could choose to partake in. I brought my dogs to visit and they have a closed in courtyard that accommodates dog visits - even encouraged them. Moving my friend into Silverado was the best thing we could do for my friend. I only wish we had done it earloer

Silverado has been a wonderful solution to a very difficult time in my family's past year.They have taken a very difficult situation for us and have turned it into a more comfortable and peaceful life for my parents and my brother and I. We feel very fortunate to have found Silverado when we did. I greatly appreciate the many activities, outings, and quality care they provide my parents. They have given them an overall greater quality of life. Because of this, my own life is more at peace as well.