Shavano Park Senior Living

Please stay away from this place. My mom and dad passed after they were there for just 3 months. My mom was an independent person walking until she fell. When she fell, they put her in a wheelchair and never took her out. Because my mom passed away December 9th, they are prorating her time there and have yet to pay me back. Please be wary of this place. Whenever you call, they are in meetings. They are fast to take your money, but when they owe it to you back you're going to wait forever. We are already 5 months since my parents passed. Both of them died in December. Their food sucks too. My dad would not eat it. I had to bring him food. My mom's bed literally had shit on it. My uncle was the one who saw it. They leave the residents wet. Supposed to check on them every hour. Well I had to buy cameras cause it wasn't happening. My sister and I would have to call the director to get someone to help tend to my parents.

My father has been in Shavano Park Senior Living and Memory Care for over a year now and my family and I are VERY pleased with his care. Thank you Gracie for checking in on him so regularly. We appreciate you and the rest of the staff. 😀

A nightmare of a place! The employees sit around on their phones instead of tending to their patients needs. My father was never bathed, he wore dirty clothes. The food was a joke! Far from “world class” dining they claim to serve. More like public school cafeteria food. They promise you to take care of your loved ones and treat them like family…..not the case! Our complaints were never addressed. All these positive reviews I’ve seen are either from people that only visit their loved ones on occasion or haven’t been there long enough to notice the negligence of this place. My sister found my father lying on the floor curled up in agony with a very high fever. We don’t know how long he had been like that. He had a serious UTI that eventually lead to his death. He was at Shavano from August to November 2024 and passed away in January 2025 due to complications of a uti. He was only 74. I am writing this to spare others from the same pain we have endured.

Our mother's stay at Shavano Park Senior Living was wonderful. The caregivers are so attentive, personable and thorough in providing all her needs. The meals are wonderful and the facility itself always looks clean. The setting inside and out are beautiful. After experience a horrific stay at her first assisted living facility we were impressed and completely confident we made the right move relocating her to Shavano Park Senior Living. There are not enough or strong enough words to accurately capture the appreciation we feel for every staff member there that made her time there so wonderful for there. This is a place where families can feel confident their loved one will receive excellent care.