Riderwood

The grounds are quite nice with almost a country club feel. The restaurants are nice with decent cuisine. The apartments are spacious and they could be changed for people with disabilities. However... Rather silly that the apartments do not have the fire/smoke alarms with strobe lights, as a standard. Seems they believe a high decibel smoke alarm is sufficient. The Seniors I know are either hard of hearing, Deaf, or very heavy sleepers. My parents, who are Deaf, no longer live at Riderwood. But during their stay, I had numerous issues with them. One was the smoke alarms did not have strobe lights. Another issue was the TV's were not permanently set, as they should be, to close captioning. Think about it, it's a senior living community, most residents are either hard of hearing or Deaf. I've asked the management for this accommodation for all residents numerous times. Never happened. I made other suggestions for improved security and other needed accommodations for people with disabilities, which would easily be required under the ADA. The only actions we saw from Ericcson and Riderwood were the nod their heads in agreement, a polite thank you, and then hurry back to selling more apartments. If you are interested in this community, my advice is to get the accommodations you need or want in writing, before you sign-up. Do not accept the smiles and head nods. They are most interested in having you sign the contracts, first.

We visited my sister and brother in law at Riderwood for three days. They have lived there for about three years. They love their residence. They have met so many nice people many of whom we met and found them to be charming. The dining and food was outstanding. The food was quality, healthy food which was prepared like a 4 or 5 star restaurant. We have visited many assisted living facilities in many places and their food choices were the best I have enjoyed in senior facilities. They had so many offerings. The facilities were very nice and kept up. Lots of renewing going on throughout the many buildings. The grounds are spectacular in their plantings and landscaping. Since we live many states away from Riderwood, we can’t sign up, but if we lived in the area, we certainly would think about it.

Place is very dirty and rude. We had to get my grandmother out of there. They were so rude to her and didn't give her milk. Rajni Gill treated her very poorly and I have proof of the unacceptable behavior Rajni Gill did to my poor grandma! I need to speak to the supervisor, nobody is calling me back. When I went at night to visit my grandma, only the nurses are there.

My grandmother lived here. I helped her move into the nursing home. On the first day, a crew of nurses moved her from her wheelchair to the bed with a hoyer lift. She started panicking, screaming, and crying for help and for them to stop. Instead of helping, the staff just laughed at her. My two-year old start crying, too. That is insensitive and mean. I would think caregivers would have more compassion. There were other times where I felt like the staff either didn't care or had too much on their plate. With the amount of money residents give this place every month, you would think they could afford enough staff to cover the residents without getting burned out. I would never recommend this place without some serious changes to the way they run