New Perspective Waukesha

I don’t recommend New Perspective in Waukesha to anyone and especially not for placing a loved one. This facility does not prioritize the well- being of its residents, and the lack of competent, compassionate leadership is alarming. Residents deserve better, and this facility falls short in providing safe, attentive, and respectful care. The Director is extremely unprofessional, rude, and completely lacks compassion for both residents and staff. She talks down to people, creates a negative environment, and doesn’t show genuine concern for the well being of the residents who live there. It’s sad because the residents deserve so much better than the poor leadership and attitude that’s been allowed to continue. This location doesn’t live up to the company’s values at all…it needs serious change starting with new management. Reply to you So it’s strange you say that, because during my visits I personally saw people walking in and out without anyone at the desk paying attention. From what I witnessed, it didn’t seem like every visitor was being kept track of the way you’re claiming. At my age, I notice things like that right away. For privacy reasons, I won’t say who I was there for, but everything in my review came from real experiences. Thanks.

I toured New Perspective of Waukesha a few months ago with Suzy and got to meet several staff members, see the community, and experience the warmth and kindness of New Perspective Waukesha! Everyone was so kind and helpful. This is a beautiful community if you are considering options for yourself or for a family member!

What services we had in the beginning are poor or have been eliminated. The little grocery is poorly stocked. Cleaning our apartments is not consistent. Food portions and availability is varied. Things like ketchup, salad dressing and ice cream the kitchen is “out of.” This happens frequently. There are good things here: inside parking, in house physical therapy, in apartment laundry, many activities, and entertainment.

I am about to move my elderly aunt into New Perspectives in Waukesha, and I can’t say enough good things about Suzy, the Sales Director at New Perspectives. From our very first interaction, her communication was outstanding—clear, prompt, and always warm. She made what could have been a very stressful transition feel smooth and manageable. Suzy has been incredibly helpful and available every step of the way. No question was too small, and she always made time to ensure we had everything we needed. Her support is playing a big role in trying to get my aunt settled comfortably into the assisted living center. Her genuine care, professionalism, and readiness to help has made all the difference. We are so grateful for her guidance and compassion during this important time. Thank you, Suzy!