Ivy Creek

I am writing to express my disappointment and concern regarding the meal service at Ivy Creek Gracious Retirement Living where my client resides. There is nothing gracious about this place! My client has been recovering from an injury which prevents her from eating in the dining room, therefore, she has been getting her meals delivered. Today she was given a takeout container with a scoop of what was referred to as “ Country Scramble” presentation alone looked like something I might give my dog after I scraped the pan (although I would present it in a more appealing way) there was nothing else provided, I.e. toast, fruit cup, beverage. I took the slop to management and they said that it looked that way because it was “cold!” In addition they advised that if residents get meals delivered they are only to receive the base menu item no additions like toast or even a beverage. Also, housekeeping is subpar and is not held accountable for shoddy service. I’m not sure of all these great reviews but it looks like they come from family members who have attended “holiday events” and yes, they pull out the stops for these events but then the day to day goes back to subpar service in meal service and quality as well as housekeeping. Also, there is a “no smoking” policy on patios and porches but both management and assistant managers smoke outside on their patios!!!😒 My mom lived here and while she was there I stayed with her for six months to get her acclimated so I do know what I am talking about since I saw it on a day to day basis! My sister and I moved her out because of all of these issues. The only employees that have been consistent and caring are Rachel (events coordinator) and Keith (shuttle driver) For the monthly rental price of upwards of $3000.00 for a studio apartment this is unacceptable!

My mother has been at Ivy Creek for over three years. For the exorbitant price she pays, the quality of food, cleaning and maintenance are sub-par. I regularly am informed of frequent turnover of the management team, maintenance staff, kitchen and wait staff as well as cleaning team. Meaning there are significant gaps in support and quality. The food is over cooked, low quality, same things over and over. Cleaning is supposed to be weekly but often weeks are skipped, when they do clean they barely do the job. She has made some nice friends and is reluctant to leave for that reason. The exterior of the building always looks nice and the interior appears to be kept well enough. She does appreciate the organized bus trips to go to lunch or if needed to get to an appointment. Overall it seems the issue is Corporate not paying their employees enough to put up with their jobs for very long, which is pathetic considering the price for a studio apartment.

My father recently passed at ivy creek. Everyone was so caring and gave their condolences. My father enjoy his time at ivy creek. He especially enjoyed the ice cream Everyone was always so respectful and the decorations and activities were always great. I never seen a piece of lint on any table at ivy creek. It was very clean. I’m thankful for everybody and everything at ivy creek. Mr. John and Mrs. Pat are great managers. Thank you everyone for being so great to my dad John Grillo and Carter. I will send pics of Carter. My dad liked all of you. ❤️🙏🏻 Stacey knox - daughter Very clean Very fun Movie night a Pool table Ice cream 24/7 Great food. Housekeeping Fire pit Shuttle services Friendly professional staff. Great location Pet friendly. ❤️❤️❤️❤️🙏🏻

I had the pleasure of having a lovely tour with Diana the other day. I have been on property many times before, but at last, carved time out aside to tour the entire community. Throughout our travels, I got to experience the: Chapel, library, computer room, movie theater, hair salon, fire pit with comfortable chairs surrounding, outdoor patio with raise container gardens, and in-house therapy on site with Legacy. There is even a full kitchen right off of the activity area for personal use. When I arrived at meal time, I had the pleasure of hearing a resident playing the baby grand piano and I heard this is a standard before and after dinner each day. How lovely! I have also stopped by on other occasions and have experienced their in-house choir singing proudly and loudly as they practice. Seeing their passion for singing always puts a big smile on my face. Rachel provides wonderful activities, and the residents genuinely seem to love them. There is a seasonal tree. It’s always decorated in a festive way and right now it’s all glammed up with, “April showers.” I work in non-medical Home Care, and I have had the pleasure of working alongside the management team, which are super compassionate, and always have time for the residents with a listening ear. As I went about the community, I had the opportunity to experience what the apartments look like. They were quite large. There are rooms with dens, some with balconies, and even some with walkout patios. The community bus is always out and about as I see it in my travels. The food always smells delicious when I arrive during meal time. I will be back in a few weeks as I was invited to their Italian fest, can’t wait to try it. A special feature of this independent living community is the management teams reside on site all the time and live in apartments like the residents do.