Merrill Gardens at Glen Mills

Sometimes life requires people to move fast, in our case 10 days fast! We can't express how happy we are with our experience at Merrill Gardens at Glenn Mills. Melissa Donovan was professional, kind and compassionate to our family's unique situation which included a super quick transition to assisted living for our mom. My brother and I live out of state; thanks to Melissa we were able to set everything up through emails and texts 5 days prior to her move-in date! Melissa communicated with us daily so we would have a smooth transition, and we cannot thank her enough. The staff at Merrill Gardens are top notch and really care about the residents. Everyone made mom feel welcome right away, she has been living there for only 3 weeks and is happily enjoying her daily activities. Moving to Merrill Gardens at Glen Mills has greatly improved her quality of life and it's a blessing for us to know she is happy and in such good hands. We love hearing her talk about her day every evening. The maintenance staff and guest services continue to help and check in to make sure mom is settling in since we went back home. The food is fantastic, the building is beautiful, and the amenities are unsurpassed! Thank you, Merrill Gardens, at Glen Mills for the amazing experience!

My Mom just moved in today, but my siblings and I have had numerous interactions with the management team, support staff and current residents as we awaited move-in day. The General Manager ( Susan) is very hands-on as is the Director (David) , the Community Relations Managers (Melissa and Reenie), and even the receptionists ( Michelle, Darlene, Carol and Darla). I would be remiss to not also comment on Brian, the head of the maintenance team. He went out of his way to explain things to us and to help navigate us through the process. What an incredible team of truly caring people! They know the residents by name and the residents enjoy interacting with them! The facility provides a very welcoming atmosphere with its gift shop, 50’s diner, park bench-filled lobby , a theater, and a bistro, but even more welcoming are its people. The employees and the residents really appear to feel at home there. Employee engagement is apparent right away. Resident satisfaction was pro-actively shared during our many conversations with people either sitting outside on the rocking chairs or just walking the halls. Everyone appears to be genuinely happy! Suffice it to say that our onboarding experience has been impeccable. All indication is that Mom is going to really enjoy living at Merrill Gardens as she makes new friends and creates new memories !

My MIL has been in the Garden House for 90 days. She has settled in nicely. That is not to say there haven't been some hurdles but the staff is beyond terrific. They are kind, responsive to her needs and our concerns. This is not the first memory care community where my MIL has lived but clearly it is above all the others.

Our mom moved to Merrill gardens Glen mills two weeks ago. She resides in the garden house/memory care unit. I have to say the staff has been a delight in caring for our mom. This is not her first memory care facility so in comparing Merrill Gardens with the prior place the activity level is a big upgrade. The staff offers gentle reminders about meal times, using her walker and joining in activities.