Independence Village of Zionsville West

My mom moved in three days ago and is thrilled with the incredible service, genuine friendliness of the staff, the responsiveness of the awesome maintenance team that helped her to put up pictures and drapes, and the other residents have been so welcoming. I would highly recommend this location for any senior looking for a maintenances free, comfortable and friendly environment!

Recently had the opportunity to visit this property. All of the staff is extremely friendly and helpful. The facility itself is amazing. I would recommend to anyone who is looking into it.

My mom has lived at Independence Village of Zionsville West for over four years. I am her daughter, and the person who oversees her care. It makes my heart sing to see how kind and loving everyone is towards my mom. When the care staff come to dispense medications to her or assist her in other ways, they enter smiling, singing, and sometimes even dancing! They have taken the time to get to know my mom. That one to one loving contact is so important. Jim, the executive director, is another person who is very helpful and kind. He makes sure things are running smoothly, and he is very open to talk with families to ensure your loved one is happy and being cared for. He frequents the dinning room to talk with the residents to ensure their happiness as well and typically comes in while singing a song. Tina is the head nurse and in charge of the care staff. Things have been running so well since she took charge. I can contact her day or night when or if an issue arises, and she's on it! I have gained a lot of trust in my mom's care since she has been in charge. Beverly, in the dinning room makes my mom a special coffee drink when I can't get her a frappe. She's so sweet about it, even when she's extremely busy. She always goes above and beyond. Travis is the activity director and Jack of All Trades! He's always happy and helpful, and he plans great activities. Typically, he goes all out on all the Holidays, including Valentine's Day, St. Patrick's Day...... They're always something fun going on! The front desk folks are lovely as well. I have gotten to know Debra, Justin, and Jennifer because of the time of day I come in. They always greet me by name and ask about my mom. It just feels good from the second I step in. Maybe I shouldn't have included names, because there are so many more that I haven't mentioned. Just know that your loved one will be in great hands. Above all......my mom is happy at Independence Village of Zionsville West. If she's happy, I'm happy!

My mom moved into Independence Village of Zionsville West about 6 months ago. Her experience was extremely positive. The activities are fantastic and well done with variety to appeal to all. The environment is beautiful and (most important to me) the nursing staff is caring and helpful. When my mom passed, the nursing staff and community were great. They did everything to support a peaceful passing with dignity. Tina and Victoria are the best. Thank you to all at Independence Village.