Generations Memory Care

My aunt has been a resident of Generation Memory Care for over 6 years; like any home, there are ups and downs. Have there been any hiccups? Of course there have. However, I've found the ED to be helpful and not only willing to listen to any concerns but prove they care and make corrections when needed. Recently, I've found leadership to be proactive in their approach to training staff and updating policies to make sure my aunt has the best care possible. My aunt is happy and has the opportunity to participate (as she chooses) in a variety of activities. Thanks for all you do, Generations Memory Care!

I was feeling so lost in my search for a new home for my Ma, who has Alzheimer’s, when I stumbled upon Generations Memory Care in Rathdrum, Idaho. From the moment I walked in, I knew I had found something special. This place feels like home—warm, welcoming, and filled with love. It’s exactly the kind of environment my mom needs, and I can’t express how much peace of mind that brings me. The staff is absolutely incredible. Everyone is kind, patient, and truly dedicated to providing the care and compassion Ma deserves. The Executive Director, Carianne, is an angel in disguise—she went above and beyond to answer my questions, ease my worries, and make me feel like part of the Generations family. Her leadership is evident in everything she does, and it's clear that she genuinely cares about every resident, treating them like her own family. Because of Carianne and her amazing team, I know my mom is in the best possible hands. If you’re looking for a place where your loved one will receive the kind of care, love, and attention they need, look no further. I would never consider any other option for my mom. Generations Memory Care is a place of warmth, safety, and true compassion—my Ma's new home until she is with us no longer.

This facility is only worried about the bottom line. My father is in a skilled nursing facility after having been in the hospital. The skillled nursing facility advised his insurance may be terminating coverage so in a panic I spoke with Generations about transporting him there. We signed an initial agreement on Friday afternoon to get him in on Monday morning. Monday morning we found out insurance may still cover him at the skilled nursing facility where he’s been making improvements. We called Generations (less than 5 business hours after signing the agreement) to let them know we couldn’t move dad yet. They canceled the contact but kept our $3,000 dollars. It is clear they are more concerned about profit than people. I’d recommend looking elsewhere.

Extremely high staff turnover over. Hiring uneducated people to make up for the lack of staff, they have an actual 12 year old in their kitchen because they have no kitchen staff at the time being. They’ve had most their long term care staff leave because staff is treated horrible, when you ask to ask to speak to the owners they won’t let you. Most their care staff is 18-20 and have very little knowledge or care for how to do the job