Friendship Village Kalamazoo

Tons of issues from the onset. Inevitably had to pull my family member and seek care elsewhere due to lack of care. My family member was in this facility for a week and half and was not given any showers, only excuses to why it wasn’t being done. This caused infections and sores due to the lack of care creating an urgent care visit and more stress on my loved one when seeking rehab. I do not recommend Friendship Village and would caution other family members when making this choice .

Friendship Village earns their nearly five star review. My husband and I live far away, and my mother-in-law lives in FV independent living section. She recently has been ill, having difficulty eating, and having to go to both the ER and various medical appointments. The nurses have been diligent about keeping her safe and communicating with me. They have not just been responsive to my requests for help but more accurately proactive, communicating her condition to me and recommending steps to take, for example to send her to the ER when her doctor (OMG Bronson so bad) would not see her, which turned out to be the right call. Two medical professionals that I spoke with during this illness recognized the skill and dedication of the nurses at FV. The daily living staff are also great about arranging transportation to her appointments and finding quality staff to accompany her, and the front desk people are always helpful, whether printing up some documents (that I forgot to mail in) for my MIL to take to a med appointment or just reserving or cancelling hotel reservations. Also, if that weren't enough, the food and service in the cafe for breakfast is great. As my MIL recovers, I wonder what I would have done without this support, as we are not able to drop everything and travel to Kalamazoo. I am so grateful!

I started my journey with Friendship Village of Kalamazoo in February of 2018. Since then my mother has been in the Rehabilitation Center, Independent Living and Assisted Living. During this time the administration and support staff have listened to our needs, accommodated our individual differences, shared their professional opinion and supported our decisions. Because of this I highly recommend Friendship Village to anyone who is looking for a caring, positive and kind atmosphere for their loved one.

Friendship Village Kalamazoo provided a wonderful experience for my family member and our family. Twelve and one half years ago, our journey began in the Health Center, a move to Assisted Living , finishing in Independent Living for over seven years. When the time came, the moves were made in a more traditional path. At each step, we were so thankful to all of the employees of FVK for their guidance, support and care. At the end of life stage, the care and thoughtfulness continued for my family member and my family. The support came from every aspect of the FVK community. Many months have passed, I still recall employees from housekeepers, dining room staff, maintenance staff, caregivers, nurses on every shift and administrators who showed compassion to my family member and guidance to me.