Flourish Collection at Rochester

My mom has lived here for years. She’s built real friendships and has volunteered countless hours leading a resident choir. That’s exactly why this is so hard to write. Flourish/StoryPoint is ending the licensed Assisted Living model and switching our loved ones to an unlicensed “Enhanced Living”. I understand change happens but families were given only roughly three weeks’ notice. Under the new approach, the facility isn’t the direct care provider, you’re expected to sign a separate care contract with Corso Care. That’s a big shift in accountability. The facility itself is beautiful but has suffered from disrepair and lack of cleaning and maintenance. This is painful to witness too. We’re not asking for perfection, just clarity and safety. If you’re considering moving in, get these in writing: who is accountable in an emergency, caregiver coverage by shift, response times for pendant calls, medication procedures (and costs), and whether you can opt for month-to-month during the transition. Kudos to Michael who worked with his management to allow residents to continue month-to-month, so my mom can trial this brand new, unproven setup before committing to a year. I’m also grateful for the residents who look out for each other and for the original staff who still go above and beyond. But until leadership steps up and starts running a great facility like the Moceri's used to, and restores transparency and reliable oversight, I can’t recommend this community with confidence.

My parents moved into this facility (formerly Blossom Ridge) over 6 years ago. It was an ideal place for them to move to from their lovely Oakland Township home. However, now that the Moceri's sold out to a large conglomerate - Storypoint - things are not the same and are only getting worse. Storypoint/Flourish Collection have decided to NOT renew the state license for the Assisted Living and provided less than one month for us to review and understand the more expensive living and care packages. Every element of care is now a la carte on top of monthly rent. As an example - for my loved one to get one shower a week and help putting on support hose daily - it will cost an additional $1200 per month on top of the nearly $8000/mo rent. Weekly housekeeping has been reduced from once a week to every other week as well. There are no "button pushes" included with this fee structure and no one will be popping in their head to see if everything is ok at any time of day. Storypoint is cultivating an unsafe and unloving facility. It is degrading what was once an exemplary facility. Neither management from Flourish Collection nor Corso Care will commit to any kind of resident/aid ratio. They are also not employing any kind of trained medical staff to oversee the current Assisted Living area while nearly every member of the current assisted living team is leaving. They are rebranding the assisted living wing as "Enhanced Living." Right now, "Diminished Living" seems more appropriate.

The decline at this once -exemplary senior living community has been heartbreaking to witness since the July 2024 sale from the Moceri family to StoryPoint. Sixteen months into StoryPoint ownership, the company has failed in its promise to maintain the facility's high quality and care. The facility is beautiful, but today, only two things still deserve five stars at Flourish (formerly Blossom Ridge): the residents — who have forged genuine friendships and look after each other like family — and the compassionate original team members (concierge, activities, sales, etc.) who stayed on after the buyout and continue to go above and beyond. There is still no permanent StoryPoint senior management presence on-site. Phone messages go unreturned, and family concerns are met with vague assurances like "we take your feedback seriously" but no visible action. CorsoCare, StoryPoint's in-house caregiver affiliate, has several concerning incidents, including missed medication reminders, slow emergency pendant responses, failure to meet scheduled toileting, showering, and activity/meal transport needs, and understaffing. (State records reflect similar issues at other StoryPoint/CorsoCare-run facilities, with over 30 serious violations recorded from 2023–2024, including medication errors, falls, understaffing and neglect.) The main building's lobby, stairwells, elevators,and common areas—which previously were dusted, mopped or vacuumed nearly 24/7—now go uncleaned for days. Staff cuts/shortages have affected the once-meticulous bi-weekly apartment cleanings, which now frequently leave behind mold buildup and soap scum in showers, dirt and debris collecting on floors under the kitchen and bathroom cabinets for weeks (they mop just the middle of the floors) and bed linens unchanged. Clogged and overflowing toilets have become common after a recent StoryPoint plumbing/water "upgrade." Most disturbingly: StoryPoint this month informed residents in the main building's Assisted Living section it would not renew its state license, giving them only 30 days to either vacate or sign a new lease and pay a higher cost for in-house Corso services replacing the AL services. The loss to these residents of promised care, safety, and stability is shameful and gut-wrenching, especially because this change (which will free StoryPoint from state oversight) was planned for months, yet the company reportedly continued to sign on new AL occupants through spring and summer. Despite the declining service and standards, residents stay because it has become their home, and families continue to hope for improvement. But sadly for potential new residents, another reviewer put it best: buyer beware!

With a loved one at this facility, I have significant concerns regarding the recent changes in the assisted living facility that, until recently, was an exemplary model of what a caring and supportive environment for older adults should be. In the past, the facility was renowned for its clean and safe environment, the dedication of its caring staff, the delicious meals that were served, and the genuine sense of home it provided for its residents. Unfortunately, since the new administration has taken over, there have been noticeable and worrying declines in the quality of service. There have been numerous pending changes that have left us questioning the continued safety of what was previously the assisted living units. These changes, including de-licensing the facility and offering “a la carte” services have not only left us questioning the future level of care but have also led to significant angst and worry for residents, some of whom have been here since the opening of this facility. Residents have also been voicing their dissatisfaction with the food and level of activities offered at this previously premier facility to which the new administration have made many empty promises. Additionally, it is evident that the facilities are not being maintained to the standard once enjoyed, which is very troubling. Providing only 30 days' notice of the de-licensing of the facility is not what you would expect of an organization that supposedly puts residents first. Such a short notice period is putting residents at considerable risk, a concern apparently not shared by management. These issues are of great concern, and immediate action is necessary to address and rectify them, yet the new management seems unconcerned. The residents deserve to feel safe, cared for, and respected, and it is imperative that the facility returns to the high standards it once upheld.