Fairwinds – Rio Rancho

4 years ago, my Father needed to go to Memory Care. This left my Mother alone in their house. My Mother had never lived alone in her entire life. She lasted about 2 weeks and then announced to me, "I am not staying here by herself!" Fortunately we had met Wesley Morrow at Stellar Senior Housing Experts. He took my Mom, Brother, and I around to several Assisted Living Facilities in the Albuquerque area. I have to say, this was the easiest decision we've had to make in our lives! Fairwinds was head and shoulders above the rest. Mom moved in the next month and lived there very happily for the next 4 years until she passed last month. There are too many good things about Fairwinds for me to name them all, but let me tell you a couple. First of all, the staff is amazing. From Management to the lady who took care of Mom's kitty, everyone was top notch. I think the greatest thing that the staff imparted to my Mom was that she mattered. They went above and beyond on a daily basis to give her the individual attention that kept her going. I will never forget them and all that they did for our family. Another aspect that I have to mention is the facility itself. It's beautiful! and clean! and just what you want for your loved one. Mom's apartment was always clean, and repairs were made in a timely manner and well. Their dining hall set up (which is really a restaurant) works very nicely. This is where my Mom met and made so many new friends. Just go on a tour, you will see! And finally I would like to thank the nursing staff in particular. The longer Mom lived at Fairwinds, the more care she needed, and I know my family could not have begun to give Mom the quality of care that she received from those angels. They were always knowledgeable, professional, caring, thorough and above all, kind. (And really did do everything with a smile) Thank you Fairwinds for taking such good care of my Mom. Thank you from the bottom of my heart. David Grant Wright

Doralei Perea is easily one of the most gracious people I’ve ever met. As the manager of Fairwinds Rio Rancho Assisted Living, she has been nothing short of exceptional. For nearly two years, she has led with compassion, professionalism, and genuine care, creating a warm, safe, and welcoming environment for my parents. Her attention to detail—along with the consistent communication and caring dedication demonstrated by her staff—truly sets this community apart. I am deeply grateful for the peace of mind she has given me during a very difficult time.

An independent living here for 6000 a month you get two meals a day you’re supposed to get 230 minute cleanings per week, but they only do one. They also spy on the families and report back to different family members. I arrived in my mother‘s apartment bringing her home for hospice in this place bugs dead roaches, dead ants everywhere in her apartment on every floor of every closet beside the couch beside the chair around her fireplace in every cabinet mold under the sink a Rusty water Spicket in the kitchen sink. Well if you can call it a kitchen it’s the smallest stove a small refrigerator and a small metal sink. There is no filtered water and if they eat anything beyond two meals a day they are charged. The laundry room had cracks in the floor by the drain, which is very dangerous for seniors people who struggle with stability maybe who can’t see well. The staff well let’s just say that everything in every smile is fake The lady who runs the facility, Doralee well she asks her staff to report back to her things that families say about the facility. And be careful if you have a family situation we’re not all family members are speaking to each other because that does occur and most families because the one with the money will get her attention and she will send out her little spies to report back on the other family member members, how do I know that because it happened to me when I was visiting my mother who’s in hospice there? She also doesn’t let the families bring in who they want to have work with their loved one but if you are sending someone there, it’s not a place for anybody you love They don’t respect when you ask them not to do things for the person that’s living there. If you say, please don’t knock and open the door. They will still knock and unlock the door and come in to help themselves. They say it’s because they want to make sure that the person‘s OK that’s not it. That’s not how I felt when they knocked and walked in when I was sleeping in the living room on a blowup bed. I’m writing this because I think it’s important because people sell you things that you think you’re sending someone you love to they make the person think that it’s a great place but as I walk to the property and met different elderly people, all of them told me that I met on my walk. They didn’t like it there. Their families brought them there to be taken care of, but that’s not what happens. I would not put my worst enemy in this place ever because I have humanity in my heart Are you see his sadness around people waiting for their one little hour of family visit a week and they smile in your face and make you think that everything is gonna be fine but they don’t care they allow certain behaviors that are not acceptable and in my opinion, it needs to be corrected immediately that they’re literally are people that they’re suffering and unhappy they don’t provide safety. They just want the money. My mother went from a 3500 square-foot home to a dump in a room we’re probably more than 50 people had transitioned. They don’t clean and they don’t care so beware.

Both of my parents were residents here for over 3 years. We have been through management changes, staff changes, and the occasional equipment breakdown. Throughout it all, my parents were safe, well cared for, and happy. The residents were welcoming, asking each other to join the table at meals and my parents made new friends. The staff have become friends and as close as family. When my mother was on hospice services, the care staff came by every few hours to assist with her care or just to be present for her and for my dad. The kitchen staff would bring smoothies or other food they thought might appeal to my mom when she had no appetite. The health and wellness staff have always been quick to call me if they feel there are any changes or if they think my parents are looking or acting different than they normally do. Because of them, I was able to go to work comfortable in the knowledge I would be called if anything changed and further action was needed. After each of my parent's passing, the staff were there for support, sympathy and consolation. Fairwinds is an integral part of our family and I recommend them often as a great option for those looking for safe options for aging loved ones.