Creekside Inn

We chose Creekside because it felt like a home—not a facility—and that instinct has proven absolutely right. When our family made the decision to move my dad from across the country to our hometown of Coeur d’Alene, we were honestly nervous. He had been living at another memory care location where he rarely left his room. The staff there was less than fully professional, and at times the quality of care left us uneasy. Dad would often ask to be taken out of that environment, which is something no family wants to hear. After researching multiple communities in the area, we chose Creekside Inn Memory Care—primarily because from the moment we walked in, it felt warm, welcoming, and truly like a home. We saw friendly staff, a clean and well-kept environment, and residents who appeared engaged and cared for. It didn’t feel institutional. It felt personal. Since moving Dad to Creekside, we have not been disappointed—not once. He arrived with several leg wounds, and Autumn and the team immediately took action, bringing in the appropriate professionals to address his care. His legs are already improving. Where he had previously been allowed to sleep in a chair, Creekside gently worked with him and now helps him sleep in a bed nightly—a meaningful and welcomed change for his health and dignity. His clothes are washed frequently, his room is cleaned daily, and he receives his weekly showers exactly as promised. These details matter. What matters even more is this: Dad is happy. He used to beg to be moved from where he was. Now he smiles, says “see you later,” and settles in comfortably. He has made friends. He participates in activities. He interacts. He is engaged. That transformation alone speaks volumes. I truly cannot say enough about the staff—Matt, Natasha, Jed, Jay, Ethan, Autumn, Lexi, Kayla, Faith, Izzy, Melanie, Brandi, and so many others who care not only for my dad but for all the residents. I have witnessed nothing but compassion, patience, professionalism, and genuine love. They treat residents with dignity and families with respect. Entrusting someone with your parent’s care is one of the heaviest decisions you will ever make. We feel incredibly blessed to have Dad under the care and protection of Creekside Inn. Our family is deeply grateful. If you are searching for a place that feels like home and truly lives out its commitment to memory care, Creekside Inn has our wholehearted recommendation.

My mom entered into care at Creekside in 2021. She was already in an advanced stage of Alzheimer's at that time. The staff at Creekside took excellent care of her over the years and were always very kind and respectful toward her family, as well. When mom passed away on August 22, 2025, the staff treated her and me with grace, dignity and respect. I will always be thankful for the care Creekside provided for my mom and would highly recommend their community to anyone who has need of memory care for a loved one.

My father in law Jeff and his wife Kate were both residents at Creekside. Our family can’t thank Creekside enough for the care they received over the years. I work in an occupation where I go to care facilities regularly. Creekside is by far the cleanest and has the most caring staff than any other facility I have ever seen. The staff became family. Words can’t express our gratitude for the care you gave to Kate and Jeff.

My mother spent the laat 3 years of her life at Creekside. With very few exceptions, the staff at Creekside had a real heart for the residents and they deserve 5 stars. In fact, some went above and beyond. With that said, an organization is only as efficacious as its leadership. In my opinion, at Creekside the leadership resembles more the management of a self-storage facility where they take no responsibility for an old TV that you stored with them rather than a memory care facility where you entrust the care and safety of your loved one suffering from Dementia. During my mother’s time at Creekside, she fell, her wheelchair and motion alarm disappeared and her wedding ring vanished. In each instance, Creekside’s default response was, it happens; we’re not responsible. Two days before my mother’s passing, while discussing another incident, the care staff mentioned that she had stopped eating the previous week yet they apparently felt no need to inform me until several days had elapsed. Obviously, accidents and oversights happen in every organization. The test of an organization’s leadership and integrity is whether they accept responsibility or disavow responsibility for instances under their control. In my experience, Creekside is the latter which is unacceptable when entrusted with vulnerable individuals and their property.