Commonwealth Senior Living at Grand Rapids

I’m deeply upset and disappointed by the treatment my father received at Commonwealth 68th. He lived here for about 6 months, and after multiple issues, we decided to move him to a better home. As a family, we trusted Commonwealth to provide quality care for our dad, but unfortunately, our experience was far from what we expected. From the start, we noticed several red flags. There were many wonderful staff members, but over time, it became clear that the facility was wildly understaffed, did not adequately train employees to care for residents with memory impairments, and hired people who did not care. We frequently witnessed neglect, staff members spending significant time on their phones instead of engaging with residents, and my dad often being left in dirty clothes or an unclean room. We tried to raise our concerns, but communication with management was unhelpful. It felt as though our concerns were dismissed, and we were left to fend for ourselves. One of the hardest parts of this experience was that I could never leave my dad after a visit feeling confident he was going to be well taken care of. That is the worst possible feeling you can have for the man who took care of you his entire life. Dementia is incredibly hard on a family, and placing a loved one in memory care requires a huge amount of trust—trust that was broken here. My dad deserved so much better, and I hope my review helps prevent this from happening to someone else.

There are many wonderful things I could say about Commonwealth but I'll keep try and keep my review short. My grandma, who had vascular dementia, lived there for over 3 years and to say they did a wonderful job taking care of her is an understatement. The place was always clean, the staff always friendly and my grandma's needs and wants always met with with far exceeded expectations. Everyone there is always cheery, both residents and staff and you're always greeted with a smile. I would recommend this facility over and over again for family, friends and the like. Thank you Commonwealth for making my grandma's last three years comfortable, fun and relaxing and for making it easy on my family and myself knowing that she was always taken care of and never went without.

My Mother- in- law lived in this Community for almost 3 years. The last 2 years she resided in the Sweet Memories wing. We recently lost her, I would like to take the time to thank you all so much for taking such wonderful care of her. We so appreciate every single one of you and everything you did for her and our family. Not only is the staff wonderful but we always found the Community clean and peaceful.

My father lived at Commonwealth Grand Rapids for 2 ½ years, and what we experienced was deeply disappointing. While a few caregivers truly loved him and showed compassion, the system itself is broken. We witnessed neglect, poor food, preventable issues, misleading advertising and even failures in his final hours, leaving him without the care and dignity he deserved. After his death, no administrator reached out, and his record was marked as “moved out” a last jab that reduced him to nothing more than a number. Families deserve better than a business that puts profit over people.