StoryPoint Grand Rapids East

I can’t say enough wonderful things about StoryPoint Grand Rapids East! From the moment you walk in, you’re greeted with a warm, welcoming atmosphere that truly feels like home. The residents are friendly and engaging, creating a strong sense of community that’s hard to find. The staff goes above and beyond every single day! They are attentive, compassionate, and genuinely care about each resident’s well-being. It’s clear they take pride in what they do, and it shows in every interaction. Meals are thoughtfully prepared, delicious, and offer great variety. If you’re looking for a place where comfort, care, and community come together seamlessly, this is it. Highly recommend!

Wow,..if you are looking for the right community/ family atmosphere, with great staff support for yourself or your loved one,..then I agree that StoryPoint Grand Rapids East is the place. Upon volunteering and supporting the families here, I've witness the great love and support the residents receive. The staff and residents have become a second family to me. They have numerous activities, great food, and plenty of community connections to help support the needs of residents. They know their resident's needs very well. On the medical side, I've seen them personally advocate for the healthcare of their residents to make sure proper care was provided by second/ third-party medical services. I believe they'll let you stop by for a tour to learn more.

When we started looking for a place for my parents, Story Point East was top on my list. Not only due to the fact they were close to my parents current home, but for many other reasons. The minute we walked in to the facility we were greeted by residents AND every staff that came in our path. The place is clean and you can tell the residents are very happy. Kristin was beyond AMAZING giving us a tour. I love that she made us feel welcome (and the cookies were good too lol). She was thoroughly, friendly, and even dealt with my dad's humor matching it at times (bonus points). After my dad passed, we informed Kristin and she invited my mom, my daughter and I to lunch for another tour. Out of every place we visited, Story Point East offered the most choices for food options at meals. When the chef heard we were coming they even made my mom's favorite dessert. Everything tasted so good, unlike other places I've attended to visit other family members. The outside atmosphere is beautiful and my family especially loved the enclosed area so we could bring our dog to visit. Having a chapel is a perk too. There are also a lot of activities on campus and trips off campus. I highly recommend S.P East. My mom is putting down her deposit and will be moving in in the future.

I am extremely concerned about the level of care provided at this facility. My family paid thousands of dollars for services that were simply not being provided. Laundry services — which residents are charged significant fees for — were often not completed if clothing was left outside of a basket. Instead of helping residents who clearly need assistance, staff would leave soiled clothing and bedding untouched for extended periods of time. During visits, we discovered socks, clothing, and even carpeting contaminated with feces that had reportedly been left unaddressed for weeks. No one from the facility notified our family about the unsanitary living conditions or the decline in hygiene. Residents appeared to be showered extremely infrequently, sometimes reportedly only once per month if that. Situations like this raise serious concerns about neglect, sanitation, and resident dignity. The carpet is currently covered in poop and piss leading through the room and no staff has come to clean. Families trust facilities like this to provide safe and humane care. Based on what we personally witnessed, that trust was not upheld. We strongly believe oversight agencies, including the VA and state regulators, should urgently investigate these conditions