Brookdale Fort Collins

If you're considering Brookdale Fort Collins for a Medicaid or PACE family member, do more research first. My father was a PACE participant through InnovAge, and despite his monthly obligation being fixed under his enrollment paperwork, Brookdale billed him at full private-pay rates for months, then billed him again for personal care services PACE already covers. We spent almost a year chasing corrections, at one point told by corporate billing that internal notes showed a plan to discharge him during an active state billing investigation. Colorado's Department of Health Care Policy & Financing formally investigated and found that Brookdale failed to accept PACE payment as payment in full and attempted to bill for services already covered. That's not my opinion, that's the state's own finding. Even after that, Brookdale issued a credit in July, approved by their own Executive Director, then quietly reversed it two months later and rebilled us the same amount with zero explanation. If you need a facility that bills accurately and treats Medicaid residents fairly, look elsewhere. This whole experience has been and continues to be exhausting, insane, a massive time suck, and stressful in the extreme. I cannot believe how blatantly they seem to disregard patient's rights, state and federal laws and billing rules, the consumer protection act, and basic human decency. I can only imagine they are doing this to other residents there, who may not have the time or resources or ability to fight these practices. On the bright side, there were several very good and kind care givers there.

We recently put my Mom in Brookdale and have had a great experience. Love the staff, the care they provide is topnotch. We looked at a lot of places in Fort Collins and this one met my Mom's needs the best.

Brookdale is a clean and safe place for loved ones. The staff is attentive, supportive, responsive, and knowledgeable about how to provide residences and their families in getting best care available they need. I would highly recommend Brookdale Ft. Collins to those whose family member that may be considering a quality care assisted living facility, with five star services. They strive to provide the best for loved ones. The staff is awesome. I give everyone honors - especially Jenna. She's the best! ☆☆☆☆☆

My Mother recently passed. She lived in Clarebridge Brookdale Fort Collins. The day she moved into Clarebridge we all felt welcomed. Everytime I walked into the door, I was welcomed with a smile. The atmosphere was calming. The residents all seemed content. My mom was always dressed in clean clothes and her room was organized and clean. They comforted my mom when she passed and comforted me when i arrived soon after, in fact they are still supporting me thru all the moving out process. I am thankful my mom was in Clarebridge at Brookdale.