Atria Hacienda

A wonderful community! Monique the executive director sets the tone for the entire building, as she is so engaging with the residents and handles her staff with respect and openness. That creates a ripple effect where you have employees who enjoy their job and are very caring with the residents. It’s a great mix of a relaxed atmosphere with the staff, yet they all have a sense of urgency to get things done timely with the residents to ensure their needs are met. . I’ve been fortunate to have many dear friends move into this community and it is the best in the valley by a long shot. Residents really love living here and are happy to call it their home. You have many outstanding staff members that go above and beyond to keep everything lighthearted . Dulce and Stephanie manage the Wellness with dignity, Don in activities has an insane variety of activities to keep residents challenged and engaged( never seen so many activities in ANY senior living community), Ramses is a master at crafting the menu, and the ladies at the front desk have a lot on their plate and cheerfully acknowledge anyone entering the building. Christian is the new Life Guidance director and has added some youthful energy and old soul calmness and wisdom to a challenging environment. He’s a great addition for sure. Hats off to the maintenance staff also, they are always looking after the building and so cordial with the residents. One thing you can say about this facility is that it has such a warm feeling. The residents really do look after one and another and are so accepting of any new residents that move into the community. So many other staff members on site that are very selfless when taking care of the residents, really appreciate all you guys do 🙏.

As someone who is new to navigating dementia care, the entire team has truly been a lifesaver throughout this whole process. Christian, the director of memory care, has been an incredible guide. Patient with the residents, knowledgeable of the disease and how to handle behaviors, and always lending a helping hand during this tough transition. It is clear that he and his team are genuinely caring and nurturing in the way their work with not only their seniors but the families as well. The staff have helped me learn new things about my mom the I hadn’t noticed before, which has been truly heartwarming. Monique, the executive director, also took the time to personally meet with us when we first moved in. She brought such warmth and reassurance to the transition. I was worried about moving my mother into memory care as no one I knew seemed to have any real answers on how to deal with the disease and now I can finally get some rest confidently knowing that my mom is getting the best care we could’ve asked for. Thank you atria ♥️

I would like to begin by expressing my gratitude to the staff at Hacienda for their exceptional care and attention to residents. Despite the challenges posed by their management, the staff consistently demonstrates compassion and love. However, I must address the concerning behavior of Executive Director Monique and her sales team. Their primary focus seems to be on financial gain and greed, as evidenced by their overpromises during the initial signing process and the inaccurate assessments they provide after a few weeks. Furthermore, the sales team’s husband, Daniel, makes unsolicited calls to discuss hospice care, creating unnecessary distress for residents. It is evident that the leadership at Hacienda needs improvement, and a more qualified individual is urgently needed to oversee the decision-making process.

Atria Hacienda, Palm Desert, has greatly enhanced the quality of my life. I want to share life here. As an Atria Hacienda resident for over a year, I have enjoyed a nice apartment, excellent food, weekly outings, and skilled staff. This senior community sets a standard for others to follow. When the new Senior Executive Director took over, things changed. She focused first on hiring additional exceptional staff. She started a program where she meets with residents once a week, Monday mornings, to chat informally about any issues or problems, upcoming activities and improvements, and generally connecting with residents. On Thursdays, she joins residents for lunch in The Grille for relaxed chat. As a result, the connection between management and residents is strong. July 4th is a good example. The Engage Life Director brought patriotism to us with morning activities, a special holiday luncheon, a musical program in the afternoon, and an evening get-together with pizza, drinks, and games. By 8:00 PM, most of us were tired and in our apartments. The Executive Director was here with her husband and son, cleaning up napkins, paper plates, cups, and decorations. In other words, she is All In. I can almost feel the spirit here. We are happy. We all relate well and love our activities and conversations. I am tough. This is my third senior living community. Atria Hacienda, like a lighthouse, rises above the others. This is a happy place, a home. I am grateful, very thankful.