Ascension Living Sacred Heart Village

So disappointed! Staff is too busy gossiping and causing problems than doing their jobs. Facility is run down, some showers do not work, rooms are small and crowded for 2 residents, windows have mold around them and are not sealed properly, have been lied to several times in regards to flight management and care plan discussions are followed through. Found bugs in a residents food! Ceilings leak. Run down. They hide the holes in the walls with furniture or decor. How one resident can know details about other residents…shame on staff for taking part! NO COMMUNICATION! Do not expect them to contact you about anything, they do not answer the phones in the wings, they don’t return phone calls in the front office, you will NEVER hear from the doctor or RN. Was so much nicer when it was SACRED HEART. Find a place that is clean and does not have a turnover in staff.

I went today to visit my sister in law..all the staff and workers were so caring and concerned about my loved one..louise custer. They served her ..her dinner...and it looked so gross...she didn't eat it. I don't think a dog would eat it.please..please do better guys. The food sucks

You need to give your residents access to more online apps and websites. My friend there can't socialize properly because of your restrictions. He is not even that old yet and he has to live like he's got 2 years of life left. Have some actual sympathy!

The nursing staff genuinely cared for my mom. While communication is not strength of this facility, their compassion and excellent daily care earned them this rating. When I evaluated other nursing homes for another family member, I discovered a lot of places would have considered my mother bed-ridden and would have left her alone in her room. Sacred Heart gets everyone up, neatly cared for, brings them into a common area and interacts with them all day long. Their memory care unit is simply the best. She received loving assistance with her meals and the staff knew her and what she enjoyed. She never had a skin breakdown even long after she was no longer ambulatory, which is a testimony to their good care. When she needed the support, they got her a Broda chair which meant greater comfort and mobility for her.