American House Coconut Point

I wanted to take a moment to share my sincere appreciation for Maria. She called me a few days ago to discuss a phone call she received regarding my mom and I am incredibly grateful for her professionalism and discretion. Maria went above and beyond by extending her support and personally informing me of the phone call that was made by my mom‘s brother. Her quick thinking and sound judgment insured that my mom‘s health information and whereabouts remained private and protected. My mom is estranged from her family and is the oldest of nine children which makes situations like this especially sensitive. Maria handled everything with care, integrity and a strong commitment to my mom‘s privacy and safety. I am tremendously grateful for her service and the thoughtful way she navigated the situation. Please know how much her actions meant to me and my family. Thank you, Amy

The entire staff at American House Coconut Point has been so caring and accommodating, but especially the social worker, Nancy Russell. She has helped our family through 2 transitions with empathy and professionalism. We feel so relieved that our loved one is being taken such great care of, and we appreciate the support Nancy has offered.

My 99 year old mother is a resident of American House Coconut Point. She is in their Assisted Living neighborhood. Mom has lived here in Florida since May of this year. She has had a horrible experience with nursing facilities in the past up in Massachusetts. So naturally, she was very hesitant to move in to a new facility. I can’t say enough positive things about the staff and how everything was handled, and continues to be taken care of for my Mom. Two of the most professional young women are in charge of the Wellness Team. As a nurse myself, I have high expectations for the care of my best friend, my mother! Alicia is the Wellness Director and does an impeccable job. Her professionalism, open heart, patience and just plain sweetness makes even the grumpiest resident or family member calm down and become rational. She listens to everyone’s concerns and then does her best to correct the issue for either resident or, family or staff. She is a definite gift for American House and the residents. On weekends when Miss Alicia is out of the building, another beautiful soul is Nurse Kiki.American House must have CLOONED Alicia!! Kiki is a sweet , tough go getter. I know that when Kiki is on duty , everything will be under control! Even on a weekend night! Always smiling and walking all around the whole building to insure all her residents are tucked in!! While it is always hard to leave American House , I know at the end of the day, Mom, is taken care of and can rest comfortably! As I walk out the door at night or weekends .. my last glimpse is always of the night receptionist sitting by the telephone with her huge smile!! Miss Marquida on duty ,helping lucky family members realize that their moms. Dad or loved ones are well taken care of by these lovely ANGELS” that God has placed at American House, Coconut Pointe!! Thank You!💕

Every time I visit American House Coconut Point I have a good experience. Maria Familo at the front desk is always so helpful to me. She goes above and beyond her duties to try and make my day easier and I appreciate that immensely!