Alto Wheaton

Highly Recommend Alto Senior Living! My parents have been living in an Assisted Living apartment at Alto Wheaton for just under a year. They were very hesitant to make the move, but they are now truly happy and comfortable in their new home. The entire staff is top‑notch—caring, friendly, and incredibly supportive. The food is delicious, and the activities are plentiful and thoughtfully planned. From music entertainment and guest speakers to games, crafts, and fantastic holiday parties, there’s always something enjoyable happening. Their apartment is clean and comfortable, and the maintenance team is quick to fix any issues that come up. My mom has dementia, and the team here has been wonderful in accommodating her needs with patience, compassion, and expertise. We couldn’t be more grateful for the care they receive. Highly recommend Alto Senior Living!

Required services of this capacity and glad we found Alto in Wheaton for my 88 year old mother. From our initial visit, we were greeted warmly and sincerely by all members of the staff. Everyone was very professional, and also very personal, in a time when we felt most vulnerable, not knowing anything about extended care facilities. After moving in, we were very comfortable with everything available to us from the accommodations, to the on site medical care, to the food, to the activities, to the value for the dollar. Being close to a loved one provides value and peace of mind beyond measure and there were numerous facilities that we had interviewed. Glad we chose Alto, because it satisfies everything we could imagine needing, at this stage of our lives.

I first like to say that this is a very clean and beautiful community. With that being said I'd like to further say that this Assisted living community is definitely not for people who are in need of higher levels of assistance. The transparency and lack of professionalism with the caregivers and administration is absolutely appalling. I would definitely heavily suggest anyone who is considering this as a place for their loved one Make sure that this is a fit for them and that they are at the appropriate level of care. There are two levels of care assisted living and the dementia care unit. Our mother was placed at assisted living level and we were immediately skeptical that this was the appropriate level of care and brought this to the administrations attention. Things were very much brushed off and never did sail smooth. There is very little consistency or accountability on anyone's end when things are brought to the attention of the higher-ups. Our mother ended up having a fall that was unwitnessed... As a result of me calling my mom and she did not answer the phone which was not like her I called and asked for a caregiver to go up and check and I was told about 20 minutes later she was found on the floor but that she was okay. I wasn't comfortable with that and immediately gotten my car to go there because I wasn't understanding how they can assess that someone who had an unsupervised fall didn't need to be checked out at the emergency room. Turns out my mom did have a brain bleed as a result of this fall. My mom has since passed away. Again I would caution anyone to please make sure that your loved one is fit for the level of care that they are being placed at when looking at this facility.

If you are considering Alto for Memory Care for your loved one, you might be interested in reading this review. My four sisters and I chose Alto for our mom, Jean, who was initially on an assisted living floor. We were a bit apprehensive when we first realized she needed to transition to Memory Care, but it has proven to be the best possible place for her to live. Why? Because the staff on the 4th floor Memory Care Unit is superb: Oumer, Jerri, Juana, Liz, Journey, Maya, Oliver, nurse Renee… let me explain. My sister Annie and I are there every day, so I feel qualified to speak to the atmosphere created on the 4th floor by this remarkable staff. I come straight from work in the evenings, arriving around dinner time or a bit after. There is an atmosphere of peace in that dining room, which is amazing because the staff themselves are heavily engaged in all aspects of that very busy time. But the residents are at peace, being served, fed, fussed over, and cared about. The staff notices when they need something, and they meet their needs with kindness, despite the obvious pressures of the moment. After dinner, though, is when the most remarkable thing happens. All the residents are cleaned up and taken to sit or rest in the “great room” — either near the TV or in the sitting area. Somehow, the staff has created a sense of “home” during this hour like I have NEVER experienced before in any other facility. I look forward to it every evening that I’m there. I often get to the unit at that point in the evening. The staff never knows exactly when I am going to arrive, so there is no way that what I find there is manufactured for “show” in any way. I will INVARIABLY find Oumer, Jerri or Juana sitting next to my mother, holding her hand, talking to her, making her laugh, asking her about her life when she was young, etc. If Oumer is sitting with my mom making her chuckle, I might see Jerri with an arm around Marilyn’s shoulder, having a real conversation with her, and Juana hugging Betty and asking if she can get her more juice. The only way I can describe this accurately is to say that when I sit down in this circle, I feel like I’m sitting down at home with family. We all talk together, and laugh together, and I feel like I know the staff as people, and know the other residents a bit too, which is nice, because they are the people my mom is spending her time with every day. There is something magical about this moment, and when you are there witnessing it, what you see is that your parent is not just a “number” or a “task” that needs to be completed. Your parent is a person who is cared about by a staff who has taken the time to get to know them as a human being, with all their quirks and issues. There are times when my sister and I can't be there, and to know that our mom will still get a loving hug from Oumer, Jerri or Juana while we are away, absolutely means the world to us. One final thing I want to add: Last week my sister Annie had breast cancer surgery. Those same three stellar staff members, Oumer, Jerri and Juana (The A+++ Team ☺️) got together and bought her the most beautiful flowers, a sweet teddy bear and a card, and sent them home with me to deliver to her (see photo). Think about that. Are those the kind of people you want taking care of your mother? Yes, they are. ❤️ My sisters and I are grateful to the 4th floor staff for their care, and grateful to Courtney as the Executive Director for creating an environment where staff of this caliber can flourish and do what they do best. Thank you, Alto staff, administration, all of 4th floor, and especially Oumer, Jerri and Juana, for not just loving our mom, but caring about our whole family. Suzanne Luchs