Windermere Estates

If you are looking for a great home for a loved one, look no further! Come buy Windermere for a tour. I've been here for two months and love the community. The best part is having an executive director like Raquel, Who is very hands-on and ensures that all needs are met. Working at Windermere is on amazing experience I've had. Thanks to a great health director and an excellent administrator . We would love to show you around and meet our wonderful residents.

My mom has dementia and has been in a couple of assisted living communities over the past three years. Currently, we are looking for a new place for her to improve her quality of life and sense of purpose. Recently, after reconnecting with a former Executive Director we had a positive experience with, we discovered Windermere Estates off Fallbrook in the Houston area. We were unaware that it primarily functions as an assisted living community. This review will share my thoughts from the tour, and I will either update this review or create a new one after my mom has lived there for a few months. My wife, my mom, our third-party caregiver, and I visited to check out the facility. We were warmly greeted by the friendly receptionist at the front desk, and soon after, we met the executive director, Raquel, with whom we had a good experience in the past at a different community. The lobby was clean, peaceful, and inviting. We were escorted into a conference room, where we chatted with Raquel for over an hour—it felt like we were already considering moving my mom in. Raquel then took us on a tour of the facility, and I was pleased to see that the entire place maintained the inviting atmosphere of the lobby. Everything was clean, had a pleasant smell, and featured friendly guests and staff. During our visit, my mom was invited to have lunch, which included shrimp Alfredo, while we continued our conversation with Raquel. We shared our concerns about her current facility and learned that Windermere primarily serves as an assisted living community. My mom is in memory care at her current facility, and we were uncertain if assisted living would be a good fit for her again. This left us a bit disappointed. After my mom finished her lunch, which she thoroughly enjoyed, she and her caregiver rejoined us, and we left shortly afterward. All of us departed feeling somewhat down because Windermere Estates felt like such a breath of fresh air. The facility had recently been updated and was beautiful, and the management and staff could not have been more accommodating. To my surprise, later that evening, I received a text message from Raquel. She mentioned that she had discussed our situation with her supervisor and proposed a full assessment of my mom, noting that she is not considered an elopement risk due to being in a wheelchair. Raquel invited us back for an in-house nurse to assess my mom. We returned the following day, and after a thorough and personable assessment, the management team expressed confidence in their ability to manage my mom’s care and extended an invitation for her to become a resident. The pricing was surprisingly reasonable as well. Now, I have completed the paperwork and given our notice to vacate our current facility. We look forward to moving my mom in as soon as possible. Raquel, Lukemon, and the entire staff at Windermere Estates have impressed us with their kindness and professionalism. Thank you, Raquel and staff, for everything so far. I look forward to the next step in this challenging journey my mom is facing, thanks to all of you. See you soon!

My Mom has been a resident at Windermere Estates for 4 years. It has always been the best place for her but I’ve noticed a marked improvement since Raquel Medina became Director there. Raquel is the most involved and attentive Director I’ve seen there in 4 years. She interacts with the residents and families with a sincere concern and an interested demeanor. I’ve not seen that at this facility until now. Thanks Raquel for a breath of fresh air. Kudos also go out to Lukman who is the medical care director and a real professional and who was such a great help as Mom was recently transitioning back ”home” from a brief hospitalization. He has been invaluable keeping up with her ever changing needs. Thanks also to Ruth Ann who helped us change Mom’s room to one more comfortable and serviceable. In fact the entire staff has been wonderful and loving those they care for.

Raquel is an excellent Executive Director. She manages the facility efficiently, always prioritizing the residents' best interests. If you are searching for a home for your loved one, Windermere is the ideal choice.