Willow Bend

Willow Bend Assisted Living is a wonderful community that truly feels like home. From the moment you walk in, you're greeted with warmth, kindness, and professionalism. The entire team is caring, attentive, and always willing to go the extra mile to ensure residents feel safe, comfortable, and respected. The community itself is clean, well-maintained, and thoughtfully designed. The atmosphere is peaceful and inviting, with plenty of spaces for both relaxation and social connection. Activities are engaging, meals are delicious, and care is always personalized to meet each resident’s needs. The staff at Willow Bend genuinely cares — not just about providing quality care, but about building real relationships with residents and their families. It’s a place where you can feel confident your loved one will be treated with dignity, compassion, and respect. Highly recommend Willow Bend to anyone looking for a caring and supportive assisted living environment!

We had such a great experience moving my mom into Willow Bend. Lisa worked with us to make sure we were able to make an informed decision. Nurse Amy made sure that all of my mom’s meds were in order and that all of her needs would be met. Juan gave her a tour through the facility and Montashia introduced her to a table full of friends for lunch. Connor was so helpful in making sure her apartment was in order and My mom felt welcomed and right at home. Thank you to all the staff for welcoming her!

AVOID THIS PLACE! In less than a month under Willow Bend’s care, our Mom suffered a fourth fracture in her back, severe constipation, a UTI, dehydration, malnutrition and a pressure sore. I took her to the hospital twice during this time and reported countless issues about her care to the executive director and healthcare director in hopes of correcting the problems. Our concerns - which fell by the wayside - included: • Aides being unresponsive to Mom's calls for help. We experienced standard wait times ranging from 30 minutes to 45 minutes to two hours. Sometimes aides did not respond at all. • Waiting twice for the facility’s unconcerned nurse practitioner, Joel, to give orders to administer necessary pain medications. Our Mom spent her first night at Willow Bend in excruciating pain while waiting on Joel to approve orders. The facility failed to provide any pain medications, as promised (not even a regular-strength Tylenol), during her first 24 hours in Willow Bend. Two weeks later, the facility threatened to withhold her pain meds again while waiting for Joel to approve orders over a weekend. • Joel ignored various health concerns and was unwilling to adjust her pain meds, even though she was in constant pain while at Willow Bend. He ignored our requests to have pain meds administered routinely vs. PRN, saying we needed to deal with a “pain management” doctor. • Joel failed to visit our Mom during his routine scheduled visits the week of Thanksgiving. When we asked the healthcare director, Amy, why Joel did not see her, she would not provide an answer. Days later, I was taking Mom to the ER for dizziness and blood pressure issues. • The aides were unaware of Mom’s care needs and the fact that she had three fractured vertebrae. They had no idea why she needed to wear a bulky back brace or why she did not feel like walking, and they let her fend for herself to get dressed and put the heavy brace on each morning. After we complained multiple times to management, they assured us that the aides knew how to put the brace on and that they would help her each morning. This was not the case. We believe this is what caused a fourth fracture to her spine sometime between Nov. 4-26. • Mom lost substantial weight during her short stay at Willow Bend. She did not feel like getting up to walk to the cafeteria for breakfast, so she asked for her breakfast to be brought to her room. The aides routinely left her small bowls of cereal (with no utensils) without telling her. Therefore, she was not eating breakfast. • She asked for very little help. One night, she did call the front desk to see if someone could help air up a cushion for her pressure sore, and the staffer said, “We don’t do things like that.” Mom asked what she was going to do, and the staffer said, “You’d better start blowing!!” • I have personally taken Mom to the hospital twice in less than three weeks – the first time because of severe constipation for 7-8 days. Until then, NOBODY asked her if she was having issues. The second trip to the ER was for dizziness/blood pressure issues that Joel casually dismissed as an “orthostatic drop.” It turned out she was dehydrated and malnourished, low on potassium, and had a UTI and a new fracture in her back. She was in the hospital for four days. • Nobody from Willow Bend reached out to check on Mom during or after either of the hospital stays. • In our 26 days at Willow Bend, nobody cleaned the bathroom or toilet or vacuumed the carpet until I asked. I’ve routinely removed disposable bed pads because the staff would not touch her bed. I plan to report Willow Bend to all appropriate agencies. My brother and I are getting Mom settled into Sonoma House in Carrollton, where she is receiving bathroom assistance, assistance with her back brace, balanced meals, monitoring of food and water, weight monitoring, proper medication management and compassionate care.

The community of Willowbend is one of our favorites in Denton. The staff is always available to speak to and we have a lot of fun hanging out with the residents.