Westmont of Fresno

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very disappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that “most people take the day off work” to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility’s social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then…nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn’t a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father’s care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

My sister and I looked at five places to move my mom. We were looking for a place for my mom to thrive, not die. She has memory issues, but she is still very social. Finding the right place for her and her little dog was our primary focus. The moment we walked into Westmont, we felt a different vibe. The residents were laughing and having fun, talking with one another. Ladies sitting outside with their little dogs. It was very lively and welcoming. We met with Hannah, received the most information we had received from any of the previous places, and viewed rooms. My sister and I walked out knowing that that was for the place for mom. Fast-forward a few weeks and my mom is living at Westmont. She is absolutely THRIVING. I have not seen my mom this happy in years. She’s participating in the numerous activities, enjoying the food, and we know she is safe and cared for. The staff is amazing, so helpful and queued into what my mom needs. Nursing staff, led by Susanna, has been fantastic. Maintenance, led by Kyle, has been exceptional.He went out of his way to get something fixed in a very timely manner. The chef personally met with my mom. He and his team are fantastic. We do not have one single complaint and neither does my mom. Thank you, Westmont team, our family is happy!

Excellent help even on short notice. Kyle and the whole team really made my relative feel welcome and get moved in and adjusted. Our family is relieved and confident that Westmont will continue to be a great choice.

Recommend Westmont Senior Living We moved our mother into Westmont Senior Living in Fresno, in late February, and it has truly been a wonderful experience. She absolutely loves it there. From the beginning, the other residents were incredibly welcoming—many of them have become good friends, which has made her transition so much smoother and more joyful. She’s actively involved in daily activities, especially enjoying the morning walks, exercise classes, and the opportunity to socialize during meals and community events. It’s been heartening to see her so engaged and thriving in such a vibrant, supportive environment. The facility itself is beautifully maintained—spotlessly clean, bright, and open, with an abundance of natural light thanks to the large windows. The well-kept landscaping adds to the peaceful and uplifting atmosphere, making it a truly pleasant place to visit and live. The staff at Westmont has been consistently helpful, attentive, and responsive to any questions or requests from our family. Their professionalism and care have given us great peace of mind, knowing our mother is in good hands. We’re deeply grateful to have found such a warm and welcoming community for her. Westmont has exceeded our expectations in every way. Terry and Rebecca Hall