Vitality Living Spring Hill

RUN RUN RUN far away from this horrible place! These people can careless about your family members. They lie about controlled substance just to get more money! The maintenance men are freaking ridiculous , they take packages for days and don’t give to patients almost as if they check what’s in there, plus they had the nerve to tell my father to cancel the power of attorney we have so we don’t have say, what kind of horrid company can careless about the frailty of these people. The food is crap, cold, and often the same thing. The coffee if always cold ( unless you have a schedule visit). The ceilings are crumbling. The ac and heat never work. This year has been so cold (2026) no heat in the mornings! They have went behind my back and used their own pharmacy to get meds for my father then charged me later. He has VA he don’t need a pharmacy that charges ridiculous amounts for meds that should have never been ordered! Crooks! Greed and everything in between! They play a great front just pop up sometime unannounced. Haircuts for a man 40$ diapers are 60$. Housekeeping was crap all the sheets he had were destroyed. Now after we moved him out they want to charge for meds they aren’t giving, a parking spot he hasn’t used in a couple months and renters insurance. Let’s not forget the 3000$ deposit these crooks get before moving in! You can find better trust me! They are going to write back with apologies and trying to make things right or say something about us so you don’t believe. Just trust me there are better places that will care for your loved one! PS all the good reviews comes from them asking for it right there when you sign up so you don’t have a chance to say otherwise! Review a month or 2 after. Take a look at all my reviews I don’t usually do bad reviews unless it’s warranted. Just saying.

I cannot say enough positive things about this memory care community in Pine Lodge. Melanie and her team are absolutely outstanding. They go above and beyond every single day to provide compassionate, attentive, and personalized care. The level of communication with families is excellent, and it gives great peace of mind knowing our loved one is in such capable and caring hands. The facility itself is clean, and welcoming. I highly recommend this community to anyone looking for a place where their loved one will be treated with dignity, kindness, and genuine compassion. Melanie and her team truly make all the difference.

I can’t say enough positive things about Pine Lodge Memory Care. Every time I visit—no matter the day or time—the staff is consistently engaged, attentive, and genuinely present with the residents. It’s clear they truly care about the people they support, not just as part of their job, but on a human level. The environment feels warm, respectful, and active, which gives me a lot of peace of mind. Seeing residents interacting, being included, and treated with kindness makes all the difference. I’m very grateful for the level of compassion and dedication shown here by Melanie and the entire staff.

We had our friend Betty Miller their till she passed away. Everyone there and works there where WONDERFUL WITH HER. The perfect place for you love one. They make them feel like they are home. And when you come visit you feel that way also. So don't be afraid to put your love ones their. They well be loved and taken care of 24/7. Better then your able to take care of them at home. Thank you all for Betty and for us David Garcia and Robert Krause