Vancrest of Van Wert

Very, very poor communication and no consideration or concern for family members and keeping all parties in the loop with their loved one's condition. The inability to reach residents because the NF doesn't provide land lines in the rooms is a HUGE gap in care ,especially for the family who lives out of town. I may call the state ombudsman 's program due to other concerns and issues. Unfortunately, my mother was in long term care for a short time at VanCrest. She started to decline the night prior to her passing per the nurse that called me the next morning, and no family was called until it was too late. My mother reportedly fell out of her wheelchair per report of the nurse who called me stating " we took your mom to the bathroom and put her in the wheelchair, and when we went to check on her, she must have slipped out of the wheelchair and fell onto the floor and was unconscious laying on her side, so we decided to put her back onto the bed" My mom was private pay and for 9 thousand dollars a month, they provided sub-par care. AND NOT EVEN AN EMAIL OF CONDOLENCES FROM THE FACILITY. Cannot recommend at all. Laura Silette Ferrero

The VanCrest phone system is poor, and it’s very difficult to reach a patient/loved one, particularly in assisted living section. No staff answers the phone calls and you’re forced to leave voicemails that are never returned. This isolates patients from communicating with their family members.

My name is Lola first time I was out at Bancroft I had double pneumonia the employee the employees were I give five stars up to the physical therapy I was recently just out there out there because I had been hospitalized and then had to go to physical therapy for almost a month while I was out there the employees were great they treated me really good if I ever have to stay out there permanently I would be happy to be I felt very home while I was out there it was very comfortable from the first time when I went out there to decorating that they've done out there makes you feel good first time I went out there it was the place was like felt sterile almost institutionalized but the employees were great but this time when I went out there when they took me to my room I felt like I had walked in went into a the employees are great nurses were great the nurses the nurses aides I plan on eventually within the next 2 years of going out there permanently to the long-term be very comfortable back home when I the remodeling done they had done since I was out there the first time I felt like I had stepped into a suite at the rooms were comfortable the bedroom comfortable and I love the way they had the bathroom set up for people that are handicapped and disabled and for the older generation but I'm looking forward to making that from making my friend at home you all for the support and help that you gave me while I was there and hope to be out there soon I couldn't have been at any better place for my I could not have been at any place for my recovery I give the whole entire nursing home a five star thank you for taking such good care of